Bilingual Speakers: Japanese, Korean and Mandarin Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines Concert8 Solutions Full time


Bilingual Speakers: Japanese, Korean and Mandarin Customer Service Representative for Travel Accounts (Remote)

Our Client is a world leading Travel Provider for the Airline Industry. As a CSR you will work directly with Airlines to book hotel and ground transportation services for Pilots and Flight crew as they arrive in different airports around the world. This includes responding to last minute changes and flight plans. It is exciting, challenging and rewarding work requiring quick thinking and diligence.

Role Summary:

You will act as an expert and liaison, providing product/services information and resolve any emerging problems that the companys customer accounts and clients might face with accuracy and efficiency. You will become and act as the expert in the application features and functions of the booking platform. The target is to ensure excellent service standards, respond efficiently and fast to customer inquiries and issues while maintaining high customer satisfaction.

Key Responsibilities:

Develop strong customer relationships and will be responsible for resolving customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner

Create a positive company experience for the customer, vendors, and suppliers

Provide accurate information about the companys products or services including their platform and answering questions

Escalation of technical support issues when encountered

Manage and take ownership of the resolution process for all customer related issues to final resolution

Keep confidential records and financial information private and secure

Record details of customer contacts and action taken document in systems and use tickets

Other duties may be requested for support including administrative and testing of platform and system

Communicating with the airlines, vendors, and cross-department when needed

Keep high satisfaction standards and exceed crew members' expectations when managing bookings and requests

Resolve queries by applying established company standard procedures and tactics

Qualifications:

Japanese / Korean / Mandarin speakers

Knowledgeable in handling multiple queries and familiar with ticketing systems

Excellent English skills both oral and written

Preferably with two (2) years of experience in the Travel industry (no GDS required)

Minimum high school diploma.

Previous customer service experience

Adaptable, fast learner with the ability to creatively find customer solutions

Flexibility in shift schedules and work hours

Computer, high speed internet connection, head-set and quiet workspace

Required Skills:

Ability to quickly articulate technical and service values to solve issues

Ability to learn quickly and maintain a current, comprehensive knowledge of clients products and services including their platforms and systems

Ability to effectively navigate through multiple web applications and multiple chat sessions simultaneously in a prompt, friendly and professional manner

Strong phone handling skills and active listening

Ability to multitask, prioritize, and manage time effectively

Ability to work under pressure and deadlines in a fast-paced environment

Strong analytical and organizational skills

Strong problem-solving skills

Team-player and adaptable

Energetic and positive, with the ability to work independently a within the team

High attention to details


  • Mandarin/Japanese/Korean IT Desk Support L1

    2 weeks ago

    Taguig, National Capital Region, Philippines EIL Global IT Solutions and Services Full time

    Job DescriptionJob Title: Mandarin/ Korean/ Japanese L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From Office Location: 1634 Taguig Metro ManilaFluent in Mandarin/ Korean/ Japanese ( Language Skills )(Independent Contractor role)Please share CV to Company OverviewEIL Global is a dynamic IT service...

  • ServiceDesk(Mandarin or Korean or Japanese)

    2 weeks ago

    Taguig, National Capital Region, Philippines EIL Global IT Solutions and Services Full time

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are...

  • HR Shared Services Representative Job

    2 weeks ago

    Taguig, National Capital Region, Philippines ETT Wokforce Management Service,Inc Full time

    Company Description eTT Workforce Management Services Inc. provides workforce and administrative support so you can focus on achieving growth and excellence.We are company specializing in Human Resource with a pool of experts trusted by the top companies in the Philippines. Job Description -Provides answers, solutions and recommendations for inquiries...

  • Mandarin Bilingual

    2 weeks ago

    Taguig, National Capital Region, Philippines HRTX Full time

    We are seeking an experienced Mandarin-English bilingual professional to join our IT BPO team in a leadership or quality role. Depending on your expertise, you may manage frontline teams, lead service quality initiatives, or oversee day-to-day IT operations. This position requires a balance of language fluency, technical insight, and people management or...

  • Japanese Bilingual

    2 weeks ago

    Taguig, National Capital Region, Philippines HRTX Full time

    Join our team as a Japanese-Bilingual We're looking for detail-oriented individuals to support financial transactions, IT audit, and risk management activities.Open to fresh grads and experienced professionals. Hybrid setup, fixed dayshift.The ideal candidate will be responsible for accurately processing financial and operational transactions in Japanese and...

  • Bilingual Quality Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Calling All Bilingual Representatives — WE ARE HIRING Position: Quality AnalystWork Setup: Onsite – Taguig CitySchedule: ShiftingContract Type: 1-Year Fixed Term Languages We're Looking For: Japanese Korean Vietnamese Hindi Thai Bahasa-Indo/Malay Qualifications:Proficient in speaking, reading, and writing in any of the listed languages.Senior High...

  • Japanese Tech Bilingual – Java EE

    2 weeks ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time

    JOB DESCRIPTIONJOB TITLE:Japanese Tech Bilingual – Java EEWORK SETUP:Hybrid (Taguig)WORK SHIFT:Shifting schedule depending on project assignmentOverviewWe are looking for highly skilledJapanese Bilingual Tech Professionalsexperienced in Java Enterprise Edition. If you meet the qualifications below, we encourage you to apply.QualificationsJapanese Speakers...

  • Japanese Bilingual Speaker

    4 days ago

    Taguig, National Capital Region, Philippines ADDFORCE HR SOLUTION Full time

    Japanese Customer ExpertLocation:Eastwood, Quezon City (Fraud Detection Account)Work Setup & Schedule:OnsiteDay Shift / Night Shift (depends on account)Salary Package:PHP 80,000 – 120,000 (based on work experience)Qualifications:Proficient in Japanese (JLPT N1, N2, or N3 – native or non-native speakers welcome)Strong understanding and usage of Keigo...

  • Japanese Bilingual Team Lead

    6 hours ago

    Taguig, National Capital Region, Philippines Fujitsu Full time

    The role holder may manage a small team of support staff in a specialist team or is an expert in their given field. They will be responsible for the quality of service and compliance to operational level agreements in their area.Qualifications:•Japanese language proficiency at JLPT N1 or N2 level (certificate or equivalent)•Excellent English...

  • Service Desk Specialist – Cisco

    1 week ago

    Taguig, National Capital Region, Philippines Preferable - Crafting Careers Full time

    Job Description Job Title: Cisco L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From Office Location: 1634 Taguig Metro ManilaFluent in Mandarin/ Korean/ Japanese ( Language Skills )(Independent Contractor role)a candidate who can confidently take on a leadership role, with strong expertise in Endpoint...