O2C Senior Associate, Billing

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

This role will be responsible for performing the end-to-end processes of billing, which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more region.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions,

• Update client billing information and instructions, and billing rates,

• Gather and review backup documentation for billing purposes,

• Perform revenue recalculation steps in Oracle,

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e,g, mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients,

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager,

• Address critical issues with the guidance of the Team Leader within the prescribed turnaround time,

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

• May be involved in selected transition-related activities such as desktop procedures creation,

Attributes:

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)

• Ability to maintain good customer relationships, with the ability to understand and respond to customer needs and requirements. (Customer Service)

• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)

• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

Qualifications

Minimum Requirements:

• Bachelor's degree in Finance & Accounting or any Business-related course.

• 2-3 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.

• Excellent communication skills in both written and spoken English,

• Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe applications,

• Knowledge and understanding of accounting standards and procedures and internal controls,

• Experience working with ERP, e.i., Oracle Systems or SAP is preferred.

• Previous experience in process migration/transition is a plus,

• Experience working in Shared Services or BPO is an advantage.

• Must be willing to work night shifts and hybrid, 2-3 days onsite per week.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at  

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.