Senior Security Consultant

2 weeks ago

Bonifacio Global Metro Manila, Philippines 922b8d9b-0b00-44b1-b613-c89223b6e14c Full time ₱1,500,000 - ₱3,000,000 per year

Job Description

  • The ideal candidate is a hands-on security expert with strong technical depth, customer- facing experience, and a proven track record in operational security management.
  • Administrate customer security platform technologies (i.e. FW/UTM, IDS/IPS, SWG/SEG, VPN GW, EPP/EDR, SASE/CASB, DLP, etc.) within the stipulated SLAs
  • Response to managed security platform Fault Incidents, upon monitoring system alerts or upon Customer's escalation.
  • Troubleshoot and resolve security platform Fault Incidents. Log TAC Support Tickets with product Maintenance Vendor / Principal vendors, when necessary.
  • Make configuration changes on managed security platform, upon Customer's request/approval
    • Patch/Upgrade managed security platforms' software during scheduled Maintenance Windows.
  • Prepare Incident Reports (IRs) on high severity Fault Incidents (i.e. P1 and P2).
  • Perform routine administrative tasks (e.g. configuration backups, housekeeping, etc.) on managed security platforms.
  • Create / Update technical documents on managed security platforms.
  • Prepare Monthly Service Reports on managed security platforms.
  • Attend internal and customer meetings, representing Managed Security Platform (MSP) Team.
  • Understand and adhere to applicable policies, processes, procedures and best practices.
  • Participate in shift rotations and ensure assigned tasks are completed in an appropriate and timely manner within stipulated SLAs.
  • Serve as an escalation point for complex fault incidents, performing in-depth root cause analysis and providing remediation recommendations.
  • Provide guidance and support to other junior staff and team members in managing technical issues and customer escalations.
  • Provide guidance and support to other junior staff and team members in managing technical issues and customer escalations.

Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology or Information System
  • At least 5 Years working experience in IT security technologies deployment and/or operations.
  • Fluent communicator in both written and spoken English;
  • Good interpersonal, stakeholder management and negotiation skills.
  • Strong critical thinking and problem-solving skills and a passion for cyber security.
  • Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
  • Can work in a hybrid set up at least 2x a week onsite in BGC, Taguig.

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