Patient Journey Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Patient Journey Partner (PJP) is a field-based commercial role at the center of Roche's customer engagement model. You will be directly accountable for driving business performance and generating revenue by partnering with key stakeholders in the healthcare ecosystem. Success in this KPI-driven position is measured by your ability to execute effective commercial strategies that deliver better outcomes for patients and the organization. As a senior, locally-embedded partner, you will have the authority to leverage Roche's resources to achieve and exceed your sales and performance targets.

• Expert-level subject matter knowledge in the Oncology or Ophthalmology area 

• A unique field based and patient focused opportunity based on the National Capital Region (NCR)

• Experience and Provides strategic partnering and enables sustainable patient access solutions 

What you will be working on:

Key Responsibilities based on your extensive experience and expertise include but are not limited to:

• Drive Timely and Sustained Access to Roche Innovations: Act as the primary field-based point of contact for healthcare professionals in your service delivery network (SDN), managing key accounts to achieve and exceed specific short and mid-term outcomes and performance KPIs.

• Strategic Customer Engagement: Develop and execute a SDN plan by conducting regular and frequent high impact customer engagements, analyzing the insights to develop and enhance strategies, and identifying new opportunities for collaboration that lead to faster access of patients and accounts to medicines.

• Implement Omnichannel Strategy: Champion and execute a sophisticated omnichannel strategy, leveraging digital platforms and tools to create a seamless, integrated, and impactful customer experience.

• Promote Product Value: Effectively communicate the clinical merits of Roche's products in a truthful and balanced manner, ensuring their appropriate use and supporting their full lifecycle.

• Co-create Customer Solutions: Act as a system thinker to understand the needs of the entire healthcare ecosystem, partnering with key stakeholders to co-create solutions that drive value and deliver better patient outcomes.

• Leverage Internal Resources: Collaborate effectively with cross-functional partners (Medical, Marketing, Digital, Access) to pull in the necessary expertise and resources to secure business and support customer needs.

Who You Are:

You are a system thinker with excellent stakeholder engagement skills including partnering with TAEs (Therapy Area Experts), PAGs (Patient Advocacy Groups), Medical Societies and private organizations is highly desired.

You have:

• Healthcare professional qualification and/or university degree (life sciences) with practical understanding of digital innovation methodologies. An advanced degree in Life Sciences and/or MBA is a plus

• Demonstrated experience in sales/commercial function within the pharmaceutical industry or equivalent with success stories to share

• Strong capabilities in understanding and mapping patient journeys and related treatments in the Oncology or Ophthalmology area (preferred), enabling engagement at the specialist level

• Ability to formulate cross functional strategies and orchestrating cross-functional teams is highly desired

• Strong business acumen gained through professional experience with desired expertise in commercialization, medical and customer experience excellence

This field-based role is expected to drive  their area assignment and capitalize on potential opportunities within NCR and is exclusively available to candidates who possess full eligibility to live and work in the Philippines.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.