Agency Implementation Specialist

3 days ago

PHLRE Shared ServicesManila, Philippines RELX Full time

Job Description:

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills

Accountabilities:

  • Fulfills orders, including order entry, administration and shipping.

  • Processes orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standards.

  • Develops capacity plans to support build-to-stock and/or build-to-order environments.

  • Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.

  • Prepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlog.

  • Identify the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

  • Assist in on the job training for new associates, as required.

  • Attend virtual calls and meetings as required by management and operations

Qualifications:

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

  • At least 1-2 years BPO/shared service or relevant experience is a plus.

  • Typing speed of 45 words per minute.

  • Basic computer skills (MS Office)

  • Possess sense of urgency while being able to focus and pay attention to detail.

  • Ability to prioritize and learn quickly in a production based environment.

  • Excellent communication skills.

  • Must have good interpersonal skills.

  • Must have good analytical skills.

  • Must have good English reading comprehension.

  • Can be located either in Manila or Iloilo.

  • Must have 1 yr tenure in current function in REPH

  • Must not have received any Disciplinary Action within the past 12 months.

  • Must not have any Attendance and Punctuality issues in the past 12 month.

  • Must have a Successful or above rating in the last Enabling Performance cycle.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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