Logistics Claims Associate

11 hours ago


Ortigas Metro Manila, Philippines J&T Express Full time

Job Description:

The Logistics Claims Associate is responsible for managing and resolving claims related to loss, damage, or delays. This role works closely with carriers, customers, warehouses, and internal teams to ensure timely and accurate claim processing while maintaining compliance with company policies and industry regulations.

Qualifications:

  • Receive, review, and process claims for loss, damage, or delays parcels
  • Investigate claims by gathering documentation such as bills of lading, delivery receipts, pictures, invoices, and carrier correspondence
  • Communicate with carriers, insurance providers, customers, and internal departments regarding claim status and resolution
  • Ensure claims are filed within contractual and regulatory timelines
  • Has experience in E-commerce, Logistics or BPO industry
  • English and excel profiency is good
  • Atleast 1 year experience in logistics

Benefits:

  • Paid Training
  • Pay raise
  • 12 leave credits


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