Customer Support Associate

2 days ago

Manila, National Capital Region, Philippines Kambi Full time ₱250,000 - ₱350,000 per year

About Kambi

Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners.

Our vision is to create the world's leading sports betting experiences, together with our partners.

Kambi Philippines functions as a key operational and service hub, providing support to the Kambi Group. Our office in Manila is home to teams specializing in IT Development, IT Operations, Business Support and Back-Office Operations, contributing to Kambi's industry-leading products and services.

Job Scope:

  • Follow Worldwide Sporting events.
  • Attend to all Sports analysis platform related inquiries.
  • Respond promptly to clients' inquiries through emails or any of the company portals
  • Coordinate with different departments on inquiries and concerns pertaining to the Sports analysis platform.
  • Provides necessary updates and reports on service deliveries for client.

Qualifications:

  • Customer Service experience handling US based account is an advantage
  • Fresh Graduates are encouraged to apply
  • Excellent customer service skills
  • Excellent English communication skills both oral and written
  • Excellent problem solving and analytical skills
  • Must be good in composition of business emails
  • Can work under pressure
  • Proactive and responsive
  • Organized and detail oriented
  • Able to multitask efficiently
  • Can quickly grasp to new concepts
  • Acquainted with worldwide sports is an advantage
  • Proficient in using the computer operations (internet and commonly used software applications)
  • Can work on a flexible work schedule and during weekends and public holidays
  • Amenable to work onsite

#wearekambi

Kambi's ongoing commitment to Diversity and Inclusion in the workplace

If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback.

Creating an inclusive environment

We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today.

#wearekambi

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