Healthcare Customer Support Representative

3 days ago

Manila, National Capital Region, Philippines BruntWork Full time $40,000 - $60,000 per year

This is a remote position.

Schedule: Monday–Saturday, 12:00 PM – 6:00 PM PST (San Diego)
Total Weekly Hours: 40

This is an exciting opportunity to be the first point of contact for potential patients seeking medical care. In this role, you'll play a vital part in converting marketing-generated leads into scheduled consultations, directly impacting people's access to healthcare. Starting with approximately 12 new leads per day, you'll guide patients from initial contact through consultation follow-up, ensuring a seamless and supportive experience. As the company grows, this role offers strong potential for career advancement in the healthcare industry.

Responsibilities

  • Make professional outbound calls to engage prospective patients and establish first contact

  • Schedule and coordinate consultations between patients and physicians

  • Provide clear information and answer initial patient inquiries

  • Conduct follow-ups after consultations to ensure satisfaction and care continuity

  • Manage and organize the lead pipeline using HubSpot CRM

  • Deliver outstanding customer support during non-lead processing times

  • Send timely reminders and maintain ongoing patient communication

  • Collaborate with marketing to optimize conversion processes and patient experience


Requirements

  • Excellent English communication skills with a professional phone presence

  • Experience with CRM systems (HubSpot preferred)

  • Strong customer service background with a patient-focused, empathetic approach

  • Ability to work PST hours consistently

  • Comfortable with outbound calling and handling sensitive patient questions

  • Basic understanding of healthcare/medical practices a plus (not required)

  • Reliable high-speed internet and professional home office setup

  • Flexibility to work a Monday–Saturday schedule


Independent Contractor Perks

  • HMO coverage available in eligible locations

  • Permanent work-from-home arrangement

  • Immediate hiring opportunity

 ZR_26794_JOB

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