System Engineer

22 hours ago

Manila, National Capital Region, Philippines Wipro Full time $30,000 - $50,000 per year

Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by LocationSelect how often (in days) to receive an alert:Work with usRequisition ID: 60078City: ManilaCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at DescriptionResponsibilities:Provide excellent communication and customer support skills. Empathize, pacify, and handle irate customers effectively. Troubleshoot base operating system issues and learn new technologies.

Support troubleshooting for Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., via remote support. Respond to incoming calls and emails promptly. Manage and resolve customer complaints.

Identify issues and escalate when necessary. Provide product and service information to customers. Research information and offer solutions.

Document all interactions according to SOPs. Recognize and report trends in customer calls. Create SOPs for new issues and resolutions.

Complete call logs and reports. Mandatory Skills: Desktop SupportExperience: 1-3 YearsJoin us at Wipro and be part of a modern, purpose-driven organization that values reinvention and continuous evolution. We welcome applications from people with disabilities.

For suspicious emails or job offers, contact *************** (note: do not send resumes here). For ethical concerns, contact ************* We are an Equal Opportunity Employer committed to diversity and inclusion, providing reasonable accommodations to all applicants.

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