Support Analyst

2 days ago

Makati Central Visayas Philippines Worldline Global Full time ₱80,000 - ₱120,000 per year

About Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join our Financial Services APAC team as a Support Analyst based in Indonesia, where you'll work with our AS400 team to support mission-critical business applications. This role offers the opportunity to develop your technical expertise whilst contributing to the smooth operation of systems that power financial services across the region.

Day-to-Day Responsibilities​

  • Support and maintain the company's mission-critical business applications
  • Take ownership of incidents and progress through to closure
  • Investigate and resolve incidents by applying fixes on time and efficiently
  • Document the troubleshooting and problem resolution steps, testing and results
  • Provide assistance and advice to customers in the effective use of systems and applications
  • Communicate clearly with customers, teammates and team lead
  • Create, enhance, test and implement programs in accordance with requirements and scope
  • Ensure that any assigned project work is completed on time and meets quality standards

What are we looking for

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • BSc degree in Software Engineering, IT or equivalent qualification
  • 1-2 years experience in troubleshooting and analytical problem-solving (fresh graduates encouraged to apply with training provided)
  • Programming/support and debugging experience in COBOL, RPG, Java, C or C++
  • Strong written and verbal communication skills
  • Willingness to adapt to new systems and platforms, particularly AS400

Perks & Benefits 

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: 

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. 
  • Hybrid work model
  • Flexi working hours

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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