Reservations Supervisor

1 day ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Requirements:

  • Bachelor's degree in business administration, hospitality, or a related field.
  • At least 3 years of experience in reservations, customer service, or a call center environment.
  • At least 2 years in a supervisory role.
  • GDS experience
  • Sales experience
  • Industry former employers were in - has to be in BPO company

Responsibilities:

  • Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
  • Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
  • Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
  • Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

Upon regularization:
- 10 VL, 10 SL, 5 EL
- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)

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