Reservations Supervisor

1 day ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time


Job Title: Reservations Supervisor

Location: Cebu City (Onsite)

Work Setup: Onsite

Shift: No Fixed Schedule

Job Overview

We are looking for an experienced and results-driven Reservations Supervisor to join our Cebu-based team. This role requires a strong background in reservations, customer service, and sales, with leadership experience and hands-on knowledge of GDS tools. The ideal candidate will oversee the daily operations of the reservations team and contribute to increasing bookings and enhancing the customer experience.

Key Responsibilities
  • Supervise daily activities of the reservations team while ensuring adherence to operational standards and procedures
  • Monitor and evaluate team performance, providing coaching and guidance to achieve departmental KPIs
  • Manage and optimize the reservation process across various channels, ensuring timely and accurate bookings
  • Collaborate closely with Sales, Customer Service, and Operations teams to ensure a seamless client experience
  • Develop and implement strategies to drive occupancy, improve service delivery, and increase revenue
  • Handle escalated customer concerns and resolve issues efficiently and professionally
  • Prepare and present performance reports and booking trends to management
  • Train new staff and ensure continuous upskilling of the reservations team
  • Ensure compliance with internal policies and relevant industry regulations
  • Utilize GDS tools (e.g., Sabre, Amadeus, Galileo, or similar systems) to manage reservations and maximize efficiency
Qualifications
  • Bachelors degree in Business Administration, Hospitality Management, or a related field
  • At least 3 years of experience in reservations, customer service, or a call center environment
  • Minimum of 2 years in a supervisory or leadership role
  • Sales experience is a must-have
  • Hands-on experience using GDS tools (Sabre, Amadeus, Galileo, or similar)
  • Strong leadership, problem-solving, and communication skills
  • Ability to work under pressure in a fast-paced and dynamic environment
  • Proficient in Microsoft Office and other reservation-related software
Benefits (Upon Regularization)

10 Vacation Leaves (VL)

10 Sick Leaves (SL)

5 Emergency Leaves (EL)

HMO Health Insurance starting on the 4th month (Employee + 1 Free Dependent)


  • Reservations Supervisor

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    About the job: Reservations Supervisor (Cebu)Work Setup: Onsite (Cebu City)Shift: No Fixed ScheduleBenefits:Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)Requirements:Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in...

  • Reservations Supervisor

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,200,000 per year

    About the job Reservations Supervisor (Cebu)Benefits:Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)Work Setup: Onsite (Cebu City)Shift: No Fixed ScheduleRequirements:Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations,...

  • Reservations Supervisor

    1 day ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the Job: Reservations Supervisor (Travel and Tours)Work Setup: Onsite (Cebu City)Shift: No Fixed ScheduleRequirements:Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations, customer service, or a call center environmentAt least 2 years in a supervisory role.Benefits:Upon...

  • Reservations Supervisor

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,174,000 - ₱2,300,000 per year

    About the job: Reservations Supervisor (Cebu) | OnsiteWork Setup: Onsite (Cebu City)Shift: No Fixed ScheduleRequirements:Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations, customer service, or a call center environment.At least 2 years in a supervisory role.GDS experienceSales...

  • Reservations Supervisor

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱2,500,000 - ₱6,000,000 per year

    About the job: Reservations Supervisor (Cebu) | Onsite Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements:Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations, customer service, or a call center environment.At least 2 years in a supervisory role.GDS experienceSales...

  • Call Center Reservations Supervisor

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱250,000 per year

    Position: Reservations Supervisor (Cebu) | OnsiteWork Setup: Onsite in Cebu CityShift: No Fixed ScheduleRequirements: Bachelor's degree in Business Administration, Hospitality, or a related fieldMinimum of 3 years experience in reservations, customer service, or within a call center environmentAt least 2 years in a supervisory roleExperience with GDS...

  • Reservations Supervisor

    7 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Work Setup: Onsite (Cebu City) Shift: Rotating/Shifting Requirements:Bachelor's degreeAt least 3 years of experience in travel reservations - customer service in the BPO industry (flight/tours/hotel/rentals)At least 2 years in a supervisory/leadership roleProficient in using GDS platformsSales experiencePreferably available to start immediately...

  • Reservations Supervisor

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,000,000 per year

    Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements:Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations, customer service, or a call center environment.At least 2 years in a supervisory role.GDS experienceSales experienceIndustry former employers were in - has to be in...

  • Reservations Supervisor

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Work Setup: Onsite (Cebu City)Shift: No Fixed ScheduleRequirements:Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations, customer service, or a call center environment.At least 2 years in a supervisory role.GDS experienceSales experienceIndustry former employers were in - has to be in...

  • Reservations Supervisor

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time $43,800 - $45,600 per year

    Work Setup: Onsite (Cebu City)Shift: Rotating/ShiftingRequirements:Bachelor's degreeAt least 3 years of experience in travel reservations - customer service in the BPO industry (flight/tours/hotel/rentals)At least 2 years in a supervisory/leadership roleProficient in using GDS platformsSales experiencePreferably available to start...