IJP: Sales Representative

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview:

As a high-performing Sales Representative at HelloFresh, you will play a key role in delivering exceptional customer experiences and driving sales through engaging, courteous, and effective communication. You will be part of a high-energy, supportive team environment, working closely with Team Leaders and Trainers to ensure you have the tools and knowledge to succeed. Your passion for connecting with people and helping them discover our flexible subscription plans and delicious recipes will be essential in building customer satisfaction and loyalty.

Key Responsibilities:

Engage Customers: Build positive relationships through each call or interaction, delivering a high standard of customer service and tailored sales pitches.

Drive Sales:

Present attractive offers and promotions, effectively communicating the benefits of HelloFreshs subscription services and product range.

Gather Feedback:

Conduct outbound calls to collect customer feedback and insights, helping to continuously improve the customer experience.

Educate and Inform:

Provide clear and helpful information about our flexible subscription options, promoting our wide variety of recipes, products, and services.

Achieve Targets:

Work proactively towards individual and team KPIs and sales targets set by management.

Contribute to Improvements:

Suggest enhancements to internal sales processes and procedures to boost efficiency and effectiveness.

Represent the Brand:

Act as a brand ambassador for HelloFresh, always reflecting our values and standards in your interactions.

Policy and System Knowledge:

Maintain up-to-date knowledge of company policies, tools, and systems to provide accurate and efficient support.

What Were Looking For:
- Strong communication and interpersonal skills
- A natural passion for making people happy
- Resilience and adaptability in a dynamic environment
- Goal-driven mindset with a focus on performance and results
- Proactive attitude and team player mentality
- Proven Experience in a highly demanding sales environment

What We Offer:
- Ongoing training and support from experienced Team Leaders and Trainers
- A collaborative and inclusive team culture
- Opportunities for professional growth and development
- Performance-based incentives and rewards
- The chance to represent a fast-growing, innovative brand
- Join us and help bring delicious, healthy meals to homes across the country one customer at a time

Responsibilities and duties

• Ownership of the Accounts Payable function, ensuring strong governance around invoice processing, supplier reconciliations, expenses and credit cards
• Oversee multiple teams in day-to-day operations, ensuring timely payment of invoices
• Address critical vendor, process, and system escalations, ensuring root cause analysis and effective resolution.
• Partner with Business, Finance, Technology, Operations, and other teams to resolve process defects.
• Complete ad-hoc tasks, including assistance in month-end close activities.
• Ensure compliance and audit-readiness of all AP processes, supporting internal and external audits.
• Provide guidance, support, and feedback to team members, ensuring they meet their performance goals.
• Assign tasks to team members, ensuring cohesive teamwork to achieve objectives.
• Conduct regular touch base meetings and 1:1 coaching sessions to track progress and identify development opportunities.
• Ensure deadlines are met, monitor progress, and develop strategies to overcome obstacles.
• Work with various departments to align projects and initiatives with organizational goals.
• Innovate and enhance procure-to-pay processes.
• Define key performance indicators, develop operational and business metrics, and track delivery against global objectives.
• Identify and drive opportunities for improved cash flow, margin, or productivity related to vendor payments
• Identify and quantify financial and operational risks and opportunities.
• Be involved in ad-hoc projects to optimise Accounts Payable processes

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.