Technical Support Team Lead

2 weeks ago

Legazpi, Bicol, Philippines Pandr Outsourcing Full time $80,000 - $120,000 per year

Job Description:

​

The Technical Support Manager provides expert oversight and advanced troubleshooting for post-sale technical support operations. This role ensures timely resolution of complex technical issues, maintains optimal system performance, and empowers support staff with the tools and knowledge needed to deliver exceptional customer service. The position also involves proactive monitoring, analysis, and collaboration with internal teams to prevent and address performance concerns before they escalate.

Requirements

Key Responsibilities:

  • Serve as the primary technical escalation point for complex support cases.
  • Guide and mentor support staff, providing resources and training to enhance problem-solving skills.
  • Maintain detailed technical troubleshooting protocols and documentation.
  • Assist with WiFi and networking setup for connected systems, including remote troubleshooting.
  • Resolve escalated technical cases involving hardware, warranty, or manufacturer coordination.
  • Review and analyze system performance data to recommend corrective actions.
  • Manage and maintain monitoring platform access and ensure accurate system setup.
  • Develop internal dashboards or reporting tools for proactive issue detection.
  • Conduct active monitoring to identify under performance or connectivity faults.
  • Coordinate with service teams for timely field interventions when required.

Qualifications:

  • Proven experience in a technical support or technical management role.
  • Strong troubleshooting skills in hardware, software, and networking.
  • Familiarity with monitoring systems, portal management, and system performance analytics.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Proficiency in documenting technical processes and creating troubleshooting guides.
  • Ability to lead, mentor, and train technical support teams.
  • Experience coordinating with external vendors, service partners, or manufacturers.
  • Strong organizational skills with a proactive approach to issue detection and resolution.
Benefits

Why Join Us?

​

  • Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
  • Work with an innovative company delivering cutting-edge solutions across multiple industries
  • Lead a team in a fast-paced, high-growth environment
  • Competitive salary with opportunities for career advancement
  • Collaborative, forward-thinking work culture
  • 21 leave credits plus all client-based holidays
  • HMO coverage with dependent benefits
  • Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now

  • Technical Team Lead

    2 weeks ago

    Legazpi, Bicol, Philippines PANDR Full time $60,000 - $80,000 per year

    Driving Excellence in Technical Support and System PerformanceThe Technical Support Manager provides expert oversight and advanced troubleshooting for post-sale technical support operations. This role ensures the timely resolution of complex technical issues, maintains optimal system performance, and empowers support staff with the tools and knowledge needed...

  • Technical Developer

    2 weeks ago

    Legazpi, Bicol, Philippines Pandr Outsourcing Full time A$90,000 - A$120,000 per year

    The OpportunityAs a Technical Developer at BlueArc, you'll serve as both a trusted technical consultant and hands-on solution architect. This role demands exceptional technical expertise across the Microsoft ecosystem, combined with the business acumen to lead client discovery conversations and translate complex requirements into elegant, automated...

  • Technical Consultant

    2 weeks ago

    Legazpi, Bicol, Philippines FHG Geotechnical Engineering Consultancy Full time ₱500,000 - ₱1,000,000 per year

    FHG Geotechnical Engineering ConsultancyOn-site - Albay | No Experience Required | High/Senior High School Graduate | Full-timeJob DescriptionWe are seeking a Technical Consultant to provide specialized expertise and guidance on technology-related matters. The role involves assessing client needs, designing tailored solutions, supporting implementation, and...

  • Technical and Operations Engineer

    4 days ago

    Legazpi, Bicol, Philippines Imperial Homes Corporation Full time ₱900,000 - ₱1,200,000 per year

    Full job descriptionThe Technical and Operations Manager is responsible for overseeing the planning, coordination, and execution of technical and operational activities to ensure the efficient performance of systems, processes, facilities, and target deliverables. The role involves providing engineering support, monitoring day-to-day operations, ensuring...

  • IT Helpdesk Support

    2 weeks ago

    Legazpi, Bicol, Philippines Pandr Outsourcing Full time $4,000 - $6,000 per year

    IT Helpdesk Support (Hardware and Network)Join the Team Behind One of the World's Largest Electronics BrandsLocation: Legazpi City, AlbayEmployment Type: Full-TimeAre you passionate about solving problems and delivering top-notch tech support? We're on the lookout for a dedicated IT Helpdesk Support Specialist to join our growing team supporting one of the...

  • HR Team Leader

    2 weeks ago

    Legazpi, Bicol, Philippines iServe360 Corp Full time $40,000 - $80,000 per year

    DescriptionLead and oversee the HR team to ensure efficient execution of recruitment, employee relations, training, and compliance functions.Develop and implement HR policies, strategies, and employee engagement programs.Monitor performance management processes and ensure compliance with labor laws.Provide guidance and support to management in handling...

  • HR Team Leader

    2 weeks ago

    Legazpi, Bicol, Philippines iServe360 Corp (Naga) Full time ₱150,000 - ₱170,000 per year

    iServe360 Corp (Naga) is hiring a Full time HR Team Leader role in Legazpi City, Bicol. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Afternoon, MorningTuesday: Afternoon, MorningWednesday: Afternoon, MorningThursday: Afternoon, MorningFriday: Afternoon, MorningSaturday: Afternoon, Morning2-3 years of relevant...

  • NDIS Support Administrator

    2 weeks ago

    Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱600,000 - ₱800,000 per year

    "Empowering support through efficient NDIS administration."Job Overview:​We are seeking a detail-oriented and motivated NDIS Support Administrator to provide essential administrative support within the disability services sector. The ideal candidate will be proactive, organized, and knowledgeable about NDIS processes, ensuring smooth operations and...

  • Sales and Admin Support

    2 weeks ago

    Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱300,000 - ₱500,000 per year

    We are seeking a proactive and detail-oriented Sales and Admin Support professional to join our team. This role serves as a key point of contact for both new and existing customers, responsible for managing inbound inquiries and providing accurate, timely quotes for removalist services. The ideal candidate will have strong communication skills and a...

  • Project Manager/Operations Manager

    2 weeks ago

    Legazpi, Bicol, Philippines Pandr Outsourcing Full time $104,000 - $130,878 per year

    Lead technical projects that transform customer communications while ensuring seamless delivery and stakeholder success.Job OverviewDrive impactful projects at the intersection of technology and customer experience We are looking for a Project Manager with strong technical expertise in telephony and contact center systems to lead high-value projects, manage...