Reconciliation Specialist

2 days ago

Manila, National Capital Region, Philippines Philtrust Bank Full time ₱70,000 - ₱120,000 per year

OVER-ALL PURPOSE:

Responsible for the daily reconciliation of Retail Internet Banking (RIB) transactions, including bills payment. Manages timely and accurate resolution of discrepancies in RIB transactions while ensuring compliance with policies, guidelines, and procedures. Performs other operational functions related to RIB.

MAJOR RESPONSIBILITIES:

  • Performs timely and accurate verification and reconciliation of RIB-related transactions, including bills payment transactions.
  • Assigned as a coordinator with third-party providers, such as but not limited to:
  • Dissemination of information coming from the third-party provider
  • Resolving problems with the third-party provider
  • Conducting joint performance reviews with them concerning the payment collection services
  • Validates and provides accurate and timely resolution to all queries, concerns/complaints related to RIB transactions.
  • Monitors outstanding customer complaints to ensure they are resolved within SLA.
  • Responds to inquiries from the business units/branches.
  • Identifies and describes areas with systematic problems and inefficiencies.
  • Submits accurate and timely regular reports that may be required.
  • Performs other duties and/or related functions that may be assigned from time to time.

KEY OUTPUTS:

  • Minimize transaction floats
  • Discrepancies are resolved within the month
  • No outstanding client complaints within the SLA
  • Files, reports, and documents are properly maintained

KEY PERFORMANCE INDICATORS:

  • Efficiently & effectively managed reconciliation of RIB-related transactions
  • Completeness and accuracy of reports
  • Fast resolution of issues and errors reported
  • Positive feedback from internal customers/business users & third-party providers

INTERACTION:

  • Co-employees: Informing, discussing
  • Immediate Head: Reporting, informing, discussing
  • Business Units: Coordinating, informing, discussing
  • IT/Vendor: Coordinating, informing, discussing
  • Accounting: Coordinating, informing, discussing
  • Other Groups/Departments: Coordinating, informing, discussing

QUALIFICATIONS:

  • Graduated with a bachelor's degree in Accounting.
  • At least 1-2 years of experience in reconciliation and settlements, preferably gained from a bank or an internal candidate.
  • Passionate about solving customer and business problems.
  • Ability to effectively manage time and prioritize work.
  • Proficiency in Microsoft Office applications, like Microsoft Word, Excel, and PowerPoint.
  • Can work with minimum supervision.

SKILLS REQUIREMENT:

  • High-level attention to detail.
  • Strong analytic skills.
  • Appropriate handling of sensitive information.
  • Problem-solving skills.
  • Good communication skills.
  • Team player with the ability to work with internal and external parties.
  • High level of organizational and time management skills.

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