Technical Service Assistant – Cebu

2 weeks ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time $104,000 - $130,878 per year

As a Technical Service Assistant, you will provide front-line support to customers by assisting with basic troubleshooting, handling inquiries, and coordinating solutions. This entry-level role is open to individuals with no prior experience, offering hands-on training to develop your technical and customer service skills. You will work closely with senior staff to resolve issues efficiently while ensuring a positive client experience.

Key Responsibilities:

  • Learn and apply troubleshooting steps to resolve basic technical concerns.
  • Handle customer inquiries via phone, chat, or email.
  • Document customer interactions and escalate complex cases to higher support.
  • Support the team in providing accurate and timely solutions.
  • Maintain professionalism and deliver excellent customer care.

Qualifications:

  • At least High School Graduate/Senior High Graduate.
  • Strong communication and problem-solving skills.
  • Basic knowledge of computers and willingness to learn technical tasks.
  • Amenable to shifting schedules and Cebu-based work setup.
  • No work experience required – training provided.

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