Technical Content Writer

Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way
At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

1. We are Mission First
2. everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
3. We are Remote First
4. we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
5. We are AI First
6. we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
7. We are Apolitical
8. we do not take a position on political or social topics, unless it relates to our Mission
9. We Live by Our Values
10. we role model our values 100% of the time
11. We Expect High Performance
12. we set a high standard and we're not satisfied with being average

This role
As our Technical Content Writer, you'll be working with the Head of Digital Engagement, alongside the Content and Community teams, and will be instrumental in shaping a world-class, digital-first customer experience that empowers users to self-serve, learn, and maximise value from Employment Hero's products.

Your key focus areas will be:

• Developing, delivering and publishing written content tailored to diverse audiences, ensuring clarity, engagement, and understanding of nuances like payroll and HR.
• Demonstrating expertise in CSS, HTML, and WYSIWYG editor and staying updated with technological advancements for content relevance.
• Regularly updating written content to maintain its relevance.
• Taking vested interest the performance of the team's published content and making adjustments as necessary to improve customer engagement and satisfaction.
• Prioritising tasks effectively and allocating specific times for various content-related activities.

This will include:

• Creating, publishing and optimising engaging digital content (written, visual and video) that supports new products, features, and customer education.
• Ensuring all content aligns with brand, accessibility, and quality standards while maintaining technical accuracy.
• Using tools like Vimeo, Canva, Asana, Slack, ZenDesk, and Salesforce to manage projects and collaborate cross-functionally.
• Applying SEO and analytics insights to improve content visibility, performance, and engagement metrics.
• Implementing best practices in CSS, HTML, and responsive design to ensure digital content is high-performing and user-friendly.
• Partnering with Product, CX, Sales, and Marketing teams to translate customer pain points into clear, actionable, and educational content solutions.
• Managing time and priorities effectively to deliver high-quality content in a fast-paced, dynamic environment.

Who you are
To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring:

• Proven track record in multimedia digital content creation and delivery and publication.
• Experience in writing customer centred, product instructional content for diverse audiences with varying technical knowledge.
• Technical expertise in CSS, HTML, and other relevant technologies.
• Proficiency in collaboration tools such as Asana, Slack, ZenDesk, SalesForce and more.
• Strong problem-solving skills and ability to prioritise tasks.
• Proven track record of using data to develop insights on how to optimise content performance.
• Familiarity with payroll and HR concepts is an advantage.

What we can offer
At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies
• You'll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.