Planning and Scheduling Analyst

Position Type:
Full Time

Location:
Philippines (Remote)

Schedule:
Monday to Friday, 9AM to 5PM AEST

About The Company
Our client is a leading wholesaler that designs, sources, and imports products from around the world for major Australian retailers. Renowned for setting industry trends, they deliver innovative solutions across categories such as apparel, impulse, accessories, and travel luggage. As a market leader in VMI, brand management, licensing, and private label solutions, they design, manufacture, distribute, and manage a diverse portfolio of products and brands across department stores, discount department stores, supermarkets, independent retailers, and pharmacy channels.

About The Role
We're looking for a
Planning & Scheduling Analyst
to accurately plan, manage, and report schedules for our Field Merchandisers using historical sales data and performance trends. This role requires strong analytical thinking, logical problem-solving, and excellent organizational skills. If you can manage multiple schedules simultaneously and prioritize effectively in a fast-paced environment, we'd love to meet you.

Responsibilities

• Determine the needed schedules for 1,200+ locations based on store sales performance history and KPI targets.
• Upload schedules into Connecteam.
• Maintain daily, weekly and monthly schedules for our team of field merchandisers, ensuring business guidelines are met at all times.
• Coordinate field merchandiser availability and adjust schedules accordingly.
• Serve as the primary point of contact for both managers and field merchandisers regarding scheduling matters, including last-minute adjustments and shift changes.
• Identify no-shows and action schedule changes and/or manager escalations accordingly
• Analyse the timesheets vs the schedule to determine actions needed – including but not limited to Timesheet/Schedule mis-matches, missing data and schedule frequency issues.
• Continuously improve scheduling processes for efficiency and cost-effectiveness.
• Create/Maintain training documentation on schedules & timesheets for merchandisers.
• Respond to Merchandiser store-specific queries

Key Performance

• Monthly schedules accurately created on time and in line with KPI targets.
• Timesheets & schedules fully match and issues have been rectified in time for Payroll.
• Field Merchandiser response KPI's
• Manager/Merchandiser feedback.

Competencies And Qualifications
Must-Have

• Minimum 3–5 years of experience as a Scheduling Analyst, Scheduling Coordinator, or in a similar role focused on planning, scheduling, and managing schedule reports.
• Strong analytical ability to use tools like Excel to identify scheduling and timesheet issues, determine necessary actions, and respond professionally.
• Proven ability to balance multiple priorities, solve problems effectively, and make sound decisions using strong logical thinking and analytical skills.
• Excellent organizational skills with the ability to manage multiple schedules simultaneously, prioritize tasks, and take full ownership of responsibilities with minimal supervision.
• Resilient and adaptable in fast-paced, high-volume environments, while thriving in a collaborative team setting and contributing positively to shared goals.
• Strong communication and cross-functional collaboration skills, comfortable working across various departments such as sales, merchandising, and customer teams.

Nice-to-Have

• Proficient in using job scheduling software such as Connecteam.
• Familiar with Power BI or other relevant reporting tools.

What We Offer

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Complete Benefits Package - SSS, Philhealth, & Pag-ibig
• Paid Service Incentive Lead (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs

Technical Requirements

• Computer with a minimum of 16GB RAM
• Intel Core i5 processor (or equivalent).
• Headset (preferable noise canceling microphone)
• Fast/Stable and Reliable Internet Connection (At least 30 Mbps)
• Having an external monitor is a plus
• Webcam

Application Process
We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.