Patient Experience Officer

2 weeks ago

San Jose del Monte, Central Luzon, Philippines AvantePH Staffing and Consultancy Full time ₱240,000 - ₱500,000 per year

We are looking for a Patient Experience Officer for a reputable healthcare facility in Bulacan. The role focuses on ensuring that patients receive excellent service and compassionate care throughout their hospital stay. The Patient Experience Officer assists in managing patient feedback, supports service improvement programs, and coordinates with various hospital departments to maintain a positive and seamless patient experience.

Key Responsibilities
  • Assist in implementing patient satisfaction and service quality programs.
  • Conduct patient rounds and surveys to gather feedback on hospital services.
  • Handle patient inquiries, concerns, and requests with professionalism and empathy.
  • Coordinate with hospital departments to ensure timely resolution of service-related issues.
  • Support initiatives and campaigns that promote a patient-centered culture within the hospital.
  • Maintain accurate records of patient feedback and prepare summary reports.
  • Provide assistance during hospital events and community activities related to patient engagement.
  • Ensure adherence to hospital policies, confidentiality standards, and service protocols.
  • Preferably with a valid driver's license for community or outreach support.
Requirements
  • Bachelor's degree in Healthcare Administration, Business Administration, Communications, or related field.
  • At least 1–2 years of experience in patient relations, customer service, or healthcare support.
  • Strong interpersonal and communication skills, with the ability to handle patient concerns calmly and courteously.
  • Basic knowledge or familiarity with patient satisfaction tools (e.g., surveys, feedback forms).
  • Excellent coordination and time management skills.
  • Compassionate, service-oriented, and attentive to patient needs.
  • Preferably with a valid driver's license.
Benefits

Work Schedule: Monday to Friday | 8:00 AM - 4:00 PM

Salary: ₱20,000 per month (negotiable depends on experience)

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