Supply Chain Operations Manager

This role will be at the heart of building and sustaining a reliable supply base that fuels our Retail growth. It goes beyond procurement operations, it will shape how sourcing enables commercial success, ensures stock availability and strengthens our competitive advantage in one of the world's fastest-moving e-commerce markets.

It will play a central role across five key pillars, a high-impact role that blends procurement, operations and cross-functional collaboration, offering a unique opportunity to transform sourcing from a back-office function into a strategic driver of growth and profitability.

As part of an agile, AI-powered Retail organization, it will collaborate with brilliant minds across commercial, logistics, and operations teams to solve sourcing challenges, optimize efficiency, and deliver impact at scale.

Key Pillars of the Role

• Seamless Stock Journey

Lead the end-to-end procurement process from purchase orders to inbound, storage and outbound fulfillment.

Secure stock availability by monitoring purchasing flows, resolving procurement bottlenecks and ensuring smooth [Ready to Ship] status.

Drive reverse logistics activities, including [return to suppliers, scrap/write-off and re-inbound], to minimize obsolescence and reduce fulfillment costs.

• Unlocking Commercial Success through Supply Chain Expertise

Support commercial strategy and ad-hoc initiatives by collaborating with logistic operations to enhance revenue and improve P&L performance while ensuring operations efficiencies.

Manage return to suppliers and scrap processes (reverse logistics) to reduce fulfillment cost and minimize stock obsoletion.

Act as an advisor to commercial in negotiating contractual terms related to supply chain and procurement.

• Cross-Functional Supply Chain & Stakeholder Alignment

Partner with logistics and warehouse teams to ensure smooth end-to-end procurement and fulfillment.

Represent the Retail team with suppliers, commercial, and other stakeholders to align operations with business goals and enable win-win sourcing solutions.

Share best practices and insights with our regional team to drive consistent supply chain excellence across markets.

• Local Capability Building

Share best practices to enhance the knowledge of local sourcing teams, while mentoring colleagues to drive continuous improvement and ensure consistent execution.

Apply your knowledge of sourcing, procurement, and supply chain practices to help local teams perform effectively.

• Ad-Hoc Project Driver

Lead or contribute to cross-functional projects that drive measurable value, whether by supporting Retail initiatives beyond your core responsibilities, enhancing user experience or identifying performance improvement opportunities. Our progressive Retail team culture encourages every member to take on strategic projects as a way to learn, add value and deliver impact in varied and meaningful ways across our Business Unit.

The ideal candidate is a driven self-starter with a solution-oriented mindset, a strong sense of ownership and the ambition to shape the role within our experienced Retail team. To thrive in cross-functional environments, comfortable navigating ambiguity and unafraid to roll up sleeves to make things happen are the must-haves.

Qualifications:

• Bachelor's degree in Supply Chain, Industrial Engineering or related field

• Minimum 5 years' experience in sourcing, procurement or vendor management, preferably in Retail, FMCG or e-commerce; prior experience managing a small team of 2- 3 people is a plus

• Strong supplier management skills with proven ability to solve operational issues and secure favorable terms as well as reliable supply

• Hands-on experience in managing supplier performance, procurement operations and troubleshooting supply issues

• Solid understanding of logistics and warehouse processes, with the ability to translate business needs into operational execution

• Analytical mindset, with strong proficiency in Excel (SQL knowledge a plus)

• Strong communication and stakeholder management skills, able to influence across diverse teams

• Agile, adaptable and capable of thriving in dynamic, high-growth environment

What Success Looks Like:

In the first 3-6 months, the successful candidate will:

• Strengthen our supplier partnerships, achieving high fill rates, on-time deliveries, and reduced stock aging

• Build trust-based relationships with commercial, logistics and supplier stakeholders, becoming the go-to partner for sourcing and supply continuity

• Improve our procurement lead times and supplier SLA performance

• Deliver measurable improvements in reverse logistics, reducing scrap and minimizing obsolescence