Sr Quality Manager

4 days ago

Manila, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱600,000 - ₱1,200,000 per year

Description:

  • Design and implement comprehensive quality assurance frameworks to ensure consistent, high-standard customer interactions across all channels.
  • Lead a team of quality auditors and supervisors, providing strategic direction, coaching, and performance management to ensure excellence in execution.
  • Lead root cause analysis and develop targeted corrective action plans to address performance gaps and systemic issues.
  • Champion continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to enhance service delivery and operational efficiency.
  • Identify and resolve process inefficiencies, recommending strategic enhancements that elevate customer experience and streamline operations.
  • Oversee multiple lines of business, partnering closely with operations to ensure quality targets and client requirements are consistently met.
  • Develop and deliver insightful quality performance reports to senior leadership, highlighting trends, risks, and opportunities for improvement.
  • Manage internal and external audits, ensuring thorough documentation, compliance, and timely resolution of findings.
  • Ensure full compliance with regulatory standards and internal policies, maintaining a culture of accountability and excellence.
  • Present quality performance metrics and strategic insights to executive clients, fostering transparency and alignment with client expectations.
  • Serve as the primary liaison for client quality-related matters, proactively addressing concerns and ensuring satisfaction.
  • Facilitate regular client reviews, providing clear reporting and actionable recommendations to strengthen partnerships.
  • Translate client feedback into strategic quality initiatives, driving measurable improvements in service and satisfaction.
  • Collaborate cross-functionally with stakeholders in Operations, HR, IT, and other departments to align quality goals with broader organizational objectives.

Qualifications:

  • Bachelor's degree (required)
  • Minimum of 2 years' experience as a Senior Quality Manager
  • 5–10 years of experience in the BPO industry
  • At least 5 years of experience in a Quality or Customer Experience role within a BPO setting
  • Background in healthcare (preferred)
  • Lean Six Sigma training or certification (preferred)
  • Willingness to work on-site
  • Proven experience in stakeholder management at senior and executive levels, including relationship building
  • Strong communication and interpersonal skills
  • Demonstrated ability to manage multiple lines of business in a Senior Quality Manager capacity
  • Strong analytical skills and the ability to translate data into actionable insights
  • Demonstrated experience in strategic action planning and execution

  • Sr IT Project Manager

    6 days ago

    Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱1,500,000 - ₱2,500,000 per year

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Work ScheduleSecond Shift (Afternoons)Environmental ConditionsOfficeJob DescriptionJob DescriptionAre you ready to lead ambitious projects in a world-class...

  • Sr. Product Manager

    4 days ago

    Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱40,000 - ₱200,000 per year

    We are looking for a Sr Product Manager ASAP. This is a fully remote work, with a salary of up to 200K based on experience.Shift is night shiftKey Requirements (all required):4+ years in product management with a strong focus on stakeholder management and internal advocacyExperience in B2B or internal product development Must have product management...

  • Sr. Manager Quality

    4 days ago

    Manila, National Capital Region, Philippines HRTX Full time ₱760,000 - ₱1,200,000 per year

    Graduate/ Post graduate in any discipline with minimum 3-4 years of relevant work experienceExperience in Healthcare BPO organization is a MUSTSound knowledge on various quality improvement tools and techniques like Kaizen,Lean six sigma, FMEA etc;Experience in revenue cycle management industry.

  • Quality Management Specialist

    6 days ago

    Manila, National Capital Region, Philippines Firefly Electric & Lighting Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    About the RoleLocation:Ermita, ManilaRole Type:Full-time, OnsiteDepartment:Corporate Planning, Assurance, and GovernanceReporting to:QMS ManagerWork Schedule:5-day work weekTheSr. Quality Assurance Specialist - QMSis responsible for ensuring compliance with ISO 9001 and other relevant standards by maintaining, improving, and implementing quality management...

  • Sr. Cybersecurity Engineer

    6 days ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱137,000 - ₱149,000 per year

    STRICT HIRING: Sr. Cybersecurity Engineer (macOS Engineering)Work Setup: Hybrid | Shift: Night Shift (Graveyard)Location: All siteWe are actively hiring a Sr. Cybersecurity Engineer specializing in macOS Engineering. Please note: Experience in macOS architecture, pf firewall configuration, and JAMF Pro administration is strictly non-negotiable. Candidates...

  • Sr Product Manager

    4 days ago

    Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full time $100,000 - $200,000 per year

    We are looking for a Sr Product Manager ASAP. This is a fully remote work, with a salary of up to 200K based on experience with a night shift scheduleContract is up to June 2028 renewable every 3 years afterWe are seeking a Senior Product Manager with exceptional communication and influence skills to join our team in revolutionizing the marketing ecosystem...

  • Sr. Quality Engineer

    6 days ago

    Manila, National Capital Region, Philippines Vishay Full time ₱900,000 - ₱1,200,000 per year

    Manila, PH, Philippines | Quality EngineeringJob DescriptionContributing to engineering and production processes on sites, to meet given VISHAY quality standards ad guidelines.Establishing appropriate quality control processes, with respect to inbound, in-process and lab related QC test routines.Issuing complaint management process of detected...

  • Sr. Project Manager

    3 hours ago

    Manila, National Capital Region, Philippines HiPaaS Inc. Full time

    The Role: Sr. Project Manager with strong experience in eClinical suite implementation (Strategic delivery role)Location - Anywhere in India/RemoteRate – rate is open and flexible -give me your best rates -right skills is impEngagement Type: Strategic delivery role eClinical suite implementationRole Overview: The PM will lead the planning, execution, and...

  • Sr. Software Engineer I

    6 days ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱1,560,000 - ₱1,800,000 per year

    Now Hiring: Sr. Software Engineer I & Sr. Software Engineer II (Ivanti UWM Engineer)Work Setup: Hybrid | Shift: Night Shift (Graveyard)Locations: Manila and all sitePosition: Sr. Software Engineer I (Ivanti UWM Engineer)Salary: PHP 130,000 – PHP 150,000 Basic + OGA AllowanceResponsibilities:Provide technical support for Ivanti UWM solutions to ensure...

  • Sr. Internal Support Engineer

    6 days ago

    Manila, National Capital Region, Philippines Atlas Technica Full time $1,200 - $6,000 per year

    Position Name: Sr. Internal Support EngineerReports to: Internal Support ManagerLocation/Type: Philippines, Full Time ContractAtlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on...