Cloud and Infrastructure Operations Manager

4 days ago

Makati City, National Capital Region, Philippines ZMG Ward Howell 2 Full time $104,000 - $130,878 per year

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Job Description

We are seeking a dynamic and hands-on Operational Manager to oversee and coordinate our IT operations, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure.

Key Responsibilities:You will:

  • Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
  • Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.

  • Foster a culture of accountability, collaboration, and technical excellence within the team.

  • Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.

  • Provide technical guidance and mentorship to team members, ensuring best practices are followed.

  • Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.

  • Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.

  • Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
  • Monitor and report on service performance, operational KPIs, and team productivity.
  • Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Key Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.

  • Australian Citizens and Permanent Residents only are eligible to apply for this position.

  • Knowledge of Oracle Cloud Infrastructure (OCI)

  • Hands-on experience with Oracle Cloud Infrastructure (OCI) is required.
  • Strong technical background in either Network Infrastructure (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or Identity and Access Management (e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers).
  • Candidates must possess strong technical expertise in both Network Infrastructure and Identity and Access Management domains.
  • Working knowledge of the complementary domain (IAM or Network).
  • Solid understanding of GitOps principles and experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar.

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