
Cloud & Infrastructure Operations Manager
3 days ago
Company Description
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description:
We are seeking a dynamic and hands-on
Cloud & Infrastructure
Operational Manager
to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on
Network
and
Identity and Access Management (IAM)
services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.
This is not a purely managerial role. The ideal candidate is expected to
actively contribute technically -
spending a significant portion of their time working directly on operational tasks in either
Network
or
IAM
, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.
Team Leadership & Coordination
- Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
- Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.
- Foster a culture of accountability, collaboration, and technical excellence within the team.
Hands-On Technical Contribution
- Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.
- Provide technical guidance and mentorship to team members, ensuring best practices are followed.
- Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.
Incident & Service Management
- Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.
- Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
- Monitor and report on service performance, operational KPIs, and team productivity.
Collaboration & Stakeholder Engagement
- Collaborate closely with the
Head of Network
,
Head of IAM
, and
Head of IT APAC/MEA
to align operational goals with strategic initiatives. - Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Qualifications:
Education & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.
Technical Expertise
- Knowledge of
Oracle Cloud Infrastructure (OCI) - Strong technical background in either
Network Infrastructure
(e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or
Identity and Access Management
(e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers). - Working knowledge of the complementary domain (IAM or Network).
- Solid understanding of
GitOps principles
and experience with
Infrastructure as Code (IaC)
tools such as Terraform, Ansible, or similar.
Operational & Organizational Skills
- Proven experience in managing hybrid or remote teams across multiple time zones.
- Solid understanding of ITIL practices, especially in incident and problem management.
- Excellent communication, coordination, and stakeholder management skills.
- Experience working in a matrix organization is a strong plus.
Additional Information:
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
LI-Hybrid-
Cloud Infrastructure Manager
2 weeks ago
Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱1,500,000 - ₱3,000,000 per yearThe Cloud Infrastructure Manager is responsible for the strategic leadership and operational management of the organization's privately owned cloud infrastructure. This role oversees the design, performance, and expansion of infrastructure services, ensuring reliability, scalability, and alignment with business objectives. The Cloud Infrastructure Lead...
-
Cloud Infrastructure Manager
3 days ago
Makati City, National Capital Region, Philippines TIM Engineering Full time ₱1,080,000 - ₱1,440,000 per yearThe Cloud Infrastructure Manager is responsible for the strategic leadership and operational management of the organization's privately owned cloud infrastructure. This role oversees the design, performance, and expansion of infrastructure services, ensuring reliability, scalability, and alignment with business objectives. The Cloud Infrastructure Lead will...
-
Cloud & Infrastructure Operations Manager
3 days ago
Makati City, National Capital Region, Philippines Avaloq Full time $90,000 - $120,000 per yearCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Lead - Cloud Infrastructure
3 days ago
Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱2,500,000 - ₱6,000,000 per yearThe Lead – Cloud Infrastructure is responsible for the strategic leadership and operational management of the organization's privately owned cloud infrastructure. This role oversees the design, performance, and expansion of infrastructure services, ensuring reliability, scalability, and alignment with business objectives. The Cloud Infrastructure Lead...
-
Cloud Infrastructure Engineer
3 days ago
Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱1,200,000 - ₱2,400,000 per yearRole Overview: Cloud Infrastructure EngineerThe Cloud Infrastructure Engineer is responsible for the implementation, operation, and optimization of the company's privately owned cloud infrastructure. This role supports the delivery of reliable, scalable, and secure infrastructure services across compute, storage, and network layers. The engineer will...
-
Cloud Infrastructure Engineer
1 day ago
Makati City, National Capital Region, Philippines TIM Engineering Full time ₱360,000 - ₱720,000 per yearThe Cloud Infrastructure Engineer is responsible for the implementation, operation, and optimization of the company's privately owned cloud infrastructure. This role supports the delivery of reliable, scalable, and secure infrastructure services across compute, storage, and network layers. The engineer will contribute to capacity planning, health monitoring,...
-
L3 - Infrastructure and Cloud Operations
3 days ago
Makati City, National Capital Region, Philippines RCC Colab Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionRCC Colab Solutions Inc. is an IT software solutions provider and consulting services based in Makati. We offer personalized business solutions to address company pain points and ensure scalable solutions for improved business operations and rapid growth.User & Business Requirements:● Maintain secure, high-availability AWS-based...
-
Operations Manager
3 days ago
Makati City, National Capital Region, Philippines Cloud Bridge Full time ₱900,000 - ₱1,200,000 per yearCloud Scaleis a joint venture with Cloud Bridge, one of the fastest-growing AWS Partners in EMEA, recognised as AWS Rising Star Partner of the Year (EMEA & UK&I) for two consecutive years.We help scale the impact of Cloud, Data, and AI by empowering Distributors, Resellers, and MSPs to become trusted advisors on their customers' cloud journeys. Backed by...
-
Cloud Infrastructure Engineer
1 week ago
Mandaluyong City, National Capital Region, Philippines OmniQuest, Inc. Full time ₱900,000 - ₱1,200,000 per yearThe Cloud Infrastructure Engineer will design, deploy, and maintain our cloud infrastructure. The ideal candidate must have a deep understanding of cloud services, automation, and best practices to ensure our cloud environments are scalable, reliable, and secure.Key ResponsibilitiesDesign, implement, and manage scalable, reliable, and secure cloud...
-
Cloud Administration and Development Manager
1 week ago
Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱2,000,000 - ₱2,500,000 per yearAbout The RolePaynamics is looking for an experienced Cloud Administration and Development Manager to lead and manage our cloud infrastructure strategy, ensuring scalability, security, and cost optimization. This is an exciting opportunity to work in a growing fintech environment, guiding a team of cloud engineers while driving continuous improvement and...