Team Leader

Key Responsibilities:

Daily management of Team Sales Performance

Ensure all CHs have obtained all necessary training and guidance to be successful and achieve all goals and targets

Have clear understanding of Sales CHP job functions, including navigation of systems and tools, sales process and procedures and regional rules and regulation for relevant region handled

Establish communication plan with CHPs creating avenues to discuss overall sales performance updates, departmental targets, sales campaign updates, disseminate new product information, sales theme as focus, and other items that is critical in maintaining sales operating environment

Formulate a daily/weekly and monthly plan of action by using all available statistical or historical data as well as qualitative information 

Conduct regular side-by-side and coaching sessions to identify strengths and opportunities of assigned agents

Provide regular feedback to agent's direct supervisor

Deliver strong sales performance

Establish a clear understanding of the client's strategic sales drivers and targets to be communicated to the team/focused agents.

Create a forecast describing the things each agent will be focused upon.

Create a detailed plan of the way in which you plan to impact your team's day-

by-day performance

Provide recommendation to help evaluate current sales culture and environment, accountability systems and operations sales skills

Identify opportunities on increasing sales performance as applicable

Develop and implement sales strategies, sales campaign rollout plans and effective performance management

Collaborate with Manager to devise proposals for Operations' and/or Clients' sign off on sales strategies,remediation plans as necessary 

Deliver strong sales performance that result to positive business outcomes for both client and the company

Drive and Support Client overall sales strategy

Establish clear understanding of the client's strategic goals to be communicated to the team

Review, report, discuss and address roadblocks, opportunities and strengths to campaign / promo and sales tools.

Document at the conclusion of each week a breakdown of the past week's monitoring checklists and summary on the Accountability tracker.

Identify opportunities on increasing sales performance as applicable

Develop and implement strategies, campaign roll out plans and effective performance management

Develop proposals for Operations and/or Clients' sign off on sales strategies, remediation plans as necessary

Deliver strong sales performance that results to positive business outcomes for both clients and the company

Train and develop sales teams

Review performance reporting (Dashboards, operational reports, leads assignment) to identify gaps and opportunities

Formulate daily /weekly and monthly plan of action using all available trend, historical data and qualitative information to develop direct reports performance

Facilitate gaps analysis for CHP Assists to assess viability on upskilling Assists to CHP role

Provide input to create and devise developmental plan for CHPs and CHP Assists 

People Management & Employee Relations

Ensure accurate calculation and payment of incentives both company and client driven 

Address technical, process or HR issues as appropriate to run efficient operations and escalate as necessary to HR and Higher Management as appropriate

Client Management & Relationship

Demonstrate strong understanding to client strategies, business dri

vers and sales campaigns

Effectively report and communicate team sales performance as well as other operational activities performed by the team

Prepare weekly, monthly and quarterly or adhoc report for clients as necessary

Produce white paper outlining team performance growth, individual performance in analysis and focus

Maintain open and transparent communication with clients on performance drivers and provide recovery plan as needed

Required Qualification and Work Experience

Minimum of 1 year supervisory / lead experience directing and managing sales individuals or team in high volume sales environment

Proven success as sales representative as measured by sales performance against established sales goals and objectives

Experience in utilizing data and understanding sales units / revenue, leads and account management as sales performance components