Team Leader

7 days ago

Makati City MNL Philippines Probe Group Full time ₱1,200,000 - ₱2,400,000 per year

Main Activities and Responsibilities:

Manage the performance and development of direct reports

• Formulate a daily/weekly and monthly plan of action for each agent by using all available statistical or historical data as well as qualitative information

• Conduct regular transaction call monitoring using client approved or company-standard transaction monitoring/quality assurance evaluation forms

• Provide regular coaching to agents based on effective root cause analysis or problem identification techniques

• Conduct daily pre or post shift meetings to discuss and/or cascade critical information


• Conduct regular performance evaluation

Manage results and numbers

• Track and monitor individual and team results versus targets on a daily, weekly, month-to-date (MTD), year-to-date (YTD) and if possible, project-to-date

• Ensure that individual and team goals are being met on a daily, weekly and monthly basis

• Conduct daily pre or post shift meetings to discuss team stats/reports

• Prepare and submit daily, weekly, monthly and annual reports without delay

Ensure accountability among team members

• Manage and develop the team to meet and exceed program goals

• Provide regular feedback on performance of subordinates

• Document coaching sessions and prepare development action plan to address areas for improvement

• Prepare appropriate documentation to ensure corrective action is taken to address behavioral or performance related issues/opportunities of team members

Provide leadership and motivation to direct reports

• Set clear directions for the team through clear communication of goals and objectives, tasks , assignments, etc.

• Conduct regular meetings with agents to improve overall performance of the team

• Give recognition to the team members' group and individual achievements and prepare the appropriate documentation/commendation

• Has a clear understanding and able to firmly and fairly implement company policies, code of ethics and code of conduct

• Set a good example by strictly adhering to the company's policies, procedures and guidelines

Develop harmonious working relationship and teamwork


•  Establish open lines of communication within the team

• Promote positive mental attitude

• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

• Keep employee attrition and absenteeism within controllable limits

  • Team Leader

    7 days ago

    Quezon City MNL Philippines Probe Group Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Team Leader

    7 days ago

    Quezon City MNL Philippines Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Team Leader

    12 hours ago

    Quezon City MNL Philippines Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Team Leader

    12 hours ago

    Taguig City MNL Philippines Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Team Leader

    5 days ago

    Quezon City MNL Philippines Probe CX Full time ₱400,000 - ₱800,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Team Leader

    7 days ago

    Baguio City, Cordillera, Philippines Wishcraft Creative Affairs Team, Inc Full time

    HIRING : TEAM LEADER FOR NORTH LUZONQualifications:- / f3male, preferred Baguio resident-Not more than 4o y0-Flexible, confident and energetic-Accurate and operates with a high level of integrity-Ability to work well under pressure while working independently or as a team player-Can deal with all sorts of people-Can engage and carry a conversation and drive...

  • Team Leader

    7 days ago

    Davao City, Davao, Philippines Wishcraft Creative Affairs Team, Inc Full time

    HIRING : TEAM LEADER FOR NORTH LUZONQualifications:- / f3male, preferred Davao resident-Not more than 4o y0-Flexible, confident and energetic-Accurate and operates with a high level of integrity-Ability to work well under pressure while working independently or as a team player-Can deal with all sorts of people-Can engage and carry a conversation and drive...

  • Team Leader

    1 week ago

    Quezon City MNL Philippines Probe Group Full time $30,000 - $60,000 per year

    Key Responsibilities:Daily management of Team Sales PerformanceEnsure all CHs have obtained all necessary training and guidance to be successful and achieve all goals and targetsHave clear understanding of Sales CHP job functions, including navigation of systems and tools, sales process and procedures and regional rules and regulation for relevant region...

  • Team Leader

    1 week ago

    Philippines Peak Support Full time ₱250,000 - ₱500,000 per year

    :We are seeking a detail-oriented and adaptable Team Leader to join our team.This opportunity is ideal for candidates who thrive in structured environments but are also comfortable navigating change and continuous improvement.Our client is a rapidly growing technology firm serving insurance companies. Your ability to manage complex, detailed tasks with...

  • Team Leader

    1 week ago

    Philippines transcosmos (TCIS) Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for providing and supporting the day-to-day provision of the Services and promoting the technical knowledge and understanding of the End User Helpdesk team, in a manner which is conducive to effective working relationships and in line with transcosmos Information System's (TCIS) values and objectives. This includes ensuring...