Guest Services Specialist

7 days ago

Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱250,000 - ₱500,000 per year

We are looking for Remote Guest Services Specialist for a Property management company Client of ours. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
  • Provide accurate information regarding bookings, services, policies, and other inquiries.
  • Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
  • Assist with booking and confirming reservations. Assisting with reservations sales
  • Guest review management: Review guest feedback and answer reviews on OTAs
  • Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
  • Create, update, and maintain guest communication templates and FAQs.
  • Ensure all communications reflect the partner's voice and guidelines.
  • Attend occasional virtual meetings and training sessions.
  • Provide constant feedback to the team regarding partner issues / suggestions to improve processes.
  • Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc.
  • Data entry such as onboarding of properties into your PMS, AirBnB or VRBO listings
  • Work on off season duties such as deep clean scheduling, lock battery replacements, smoke detector battery replacements, kitchen inventory, documentation of processes and procedures
  • Handle permitting, Insurance requirements / documentation from property owners
  • Manage calendar and inbox

Foundational Requirements:

  • Excellent written and verbal English skills for phone, text, and email communication.
  • Previous experience in guest services, reservations, or a related field.
  • Strong organizational and multitasking abilities.
  • Ability to work independently in a remote work environment.
  • Attention to detail and commitment to providing exceptional service.
  • Ability to show empathy, exhibit patience, and have a customer-centric mindset
  • Possess critical thinking and problem-solving skills.
  • Ability to learn new software quickly and efficiently.
  • Willingness to ask questions when unclear about a task or process.

Nice to Haves:

  • Vacation rental industry experience, working with VRBO, AirBnB, etc.
  • PMS experience in the rental and hotel industry

TECHNICAL REQUIREMENTS:

  • Internet speed minimum 30mbps:  Needs to be Wired (Buy a dongle if no LAN port)
  • i5 11th Gen or higher
  • Windows 11 / MacOS Catalina or higher
  • Minimum of 8 GB RAM
  • Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
  • Back-ups in case of power or internet provider interruptions
  • Good headset and webcam (preferably noise-canceling headset)

  • Accounting in Guest Services

    5 days ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱400,000 - ₱1,200,000 per year

    About the Role We are looking for a Assistant & Guest Services Specialist for a Property management company Client of ours. As their Assistant & Guest Services Specialist, you will be the backbone of their operations, ensuring exceptional guest experiences while providing crucial administrative support to the direct manager. This is a task-driven role...

  • Guest Experience Specialist

    5 days ago

    Manila, National Capital Region, Philippines Boulevard Stays Full time

    Are you a high-achiever seeking a fast-paced challenge in the hospitality arena? Does the idea of joining a rapidly scaling startup, where your impact will be seen and felt daily, excite you? If yes, you might be the perfect fit for Boulevard Stays.Who We AreAt Boulevard Stays, our mission is to offer short-term rentals with the consistency and quality of a...

  • Guest Operations Specialist

    1 week ago

    Manila, National Capital Region, Philippines Extenteam Full time ₱300,000 - ₱450,000 per year

    About UsWe're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double...

  • Guest Services Bilingual

    6 days ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱300,000 - ₱450,000 per year

    We are looking for a Guest Services Representative for a property management client of ours. You must be Bilingual (French and English) The candidates will be on the phone for both reservations and guest services. The primary duty will be guest services but You will be taking reservations as well so some background in this will be great.Duties:● Solving...

  • Guest Services Associate

    5 days ago

    Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱250,000 - ₱750,000 per year

    We are looking for Remote Guest Services Associate for a Property management company Client of ours. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and...

  • Guest Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines Kasa Full time ₱300,000 - ₱600,000 per year

    About KasaKasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver...

  • Guest Experience Specialist

    5 days ago

    Manila, National Capital Region, Philippines Better Talent Full time ₱250,000 - ₱500,000 per year

    Location:RemoteSchedule:Evening Shift | 5 PM – 1 AM EST (40 hrs/week)Compensation:$750–$850/monthWho We AreAt UPKEY Rentals, we're redefining what it means to feel "at home" while away. Based in Gainesville, Florida, we manage a growing portfolio of thoughtfully designed vacation homes that prioritize comfort, style, and hospitality in every detail....

  • Guest Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines Smart Suites Full time ₱240,000 - ₱312,000 per year

    In 2024, a group of lifelong friends in Brisbane turned a handful of properties into a thriving short-term rental business. They had no playbook, just determination, grit, and a vision for redefining hospitality.One year later, Smart Suites now manages over 100 listings across Rocklea, Sunnybank, Acacia Ridge, and Kuraby. We serve major clients, adopt...

  • Guest Service Center Agent

    5 days ago

    Manila, National Capital Region, Philippines Shangri-La's Boracay Resort & Spa Full time ₱250,000 - ₱350,000 per year

    Shangri-La The Fort, ManilaShangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre.  With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark.  The new hotel will complement the company's five existing properties in...

  • Assistant, Guest Services

    5 days ago

    Manila, National Capital Region, Philippines White & Case Full time $30,000 - $40,000 per year

    Assistant, Guest ServicesFirm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than...