IT OpEx Analyst IV

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit

Job Description
Core Expectations of a Future SEE Application Support Team Member

• Lead the Way: Maintain strategic mindset and inspire a culture of collaboration, high performance, and continuous improvement.
• Drive Operational Excellence: Ensure efficient and effective incident management, service request fulfillment, and problem resolution across all supported regions.
• Performance is Key: Maintain global service level agreements (SLAs) and key performance indicators (KPIs) to measure, monitor, and optimize team performance. Champion initiatives to enhance service delivery and efficiency.
• Collaborate to Win: Partner with other IT teams, including operations, security, delivery and development, to ensure seamless support for all applications worldwide. Build strong relationships with key stakeholders across different regions and functions.
• Customer-Centricity: Cultivate strong relationships with business stakeholders globally, proactively understanding their needs and ensuring their satisfaction with IT services.
• Knowledge Sharing: Develop and maintain comprehensive documentation for supported applications, including knowledge articles, runbooks, and training materials accessible to a global audience.
• Embrace Innovation: Stay abreast of industry best practices and emerging technologies, identifying opportunities to leverage innovation to improve service delivery and efficiency on a global scale.
• Communication is Crucial: Exceptional written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences across different cultures.
• Problem-Solving Prowess: Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions in a complex global context.
• Results-Oriented: Proven ability to deliver results and meet deadlines in a fast-paced, demanding environment.

Operational Excellence

Operational Excellence

• Pivotal role within our organization, responsible for driving efficiency, effectiveness, and continuous improvement in IT operations
• Background in process improvement methodologies such as Lean Six Sigma

• Application support monitoring, metrics and reporting

• Optimized reporting and monitoring for multiple groups in the organization – internal team, IT leadership, business users, Business Leaders.

• Develop and maintain operational metrics and key performance indicators (KPIs) to monitor performance and drive continuous improvement.
• Oversee the delivery of IT services to ensure they meet or exceed business requirements and service level agreements (SLAs).

• Collaborate with IT and business stakeholders to define service delivery expectations and develop strategies to meet those expectations.

• Escalation / Outage management – provide oversight and business engagement to critical and high priority outages that impact business operations

• Continuous improvement practices

• Implement best practices for incident, problem, and change management to improve service quality and reduce downtime.

• Lead efforts to optimize processes, enhance service delivery, and ensure the highest level of operational performance
• Lead root cause analysis and corrective actions for operational issues, ensuring timely resolution and prevention of future occurrences
• Drive simplification in the ecosystem of technology – less platforms, less integration complexity, less failure points for improved user experience
• Encourage and facilitate process optimization initiatives across the IT application support team
• Conduct regular assessments of IT processes and workflows to identify areas for improvement and implement changes as needed.

• Provide training and support to IT staff on process improvement methodologies and tools.

• Responsible for ongoing onboarding program to optimize new talent as well as ongoing training programs to build strong technologist and people leaders

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field
• 8 years of work experience minimum
• 2 to 4 years of IT Operational Excellence experience minimum
• Certifications a plus

Requisition id: 50803

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at

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