Vendor Service Rep

7 days ago

Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱150,000 - ₱250,000 per year

Overview
The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Responsibilities

  • Respond promptly to customer inquiries by phone and email
  • Place outbound calls to customers to obtain additional information
  • Work to resolve any customer concerns and answer any questions
  • Research customer inquiries using available resources
  • Process payments and enrollment requests
  • Call vendors that are not enrolled and begin enrollment process
  • Direct escalation issues to the designated resource
  • Maintain accurate records of customer correspondence and transactions in the system
  • Work closely with other departments to meet customers' objectives
  • Provide timely follow-up on all customer inquiries
  • Assist with additional special projects as needed

Qualifications

  • High school diploma or equivalent required
  • 1+ years of customer service experience
  • Proficient skills in MS Word, Excel and Outlook required
  • Strong typing skills required; ability to type at least 35 wpm
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Ability to meet deadlines and manage multiple priorities simultaneously
  • Excellent verbal and written communication skills (English)
  • Multifamily industry experience strongly preferred
  • Ability to speak Spanish is a plus

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