
Quality Assurance Team Lead
4 days ago
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We're changing the way people think about customer service, and we need your help
We're looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members.
As Quality Assurance Team Lead, You Will…
- Manage administrative and reporting tasks associated with quality metrics
- Assist in providing actionable insights to our Operations Team and client-partners
- Partner with other support departments to achieve metric goals
- Assist in reviewing and maintaining calibration scores among the QA Team
- Maintain and develop pertinent operational statistics, financial management information and results reporting
- Support and contribute to Business Development initiatives
- Research escalated issues to deliver coaching opportunities
- Report scripting problems or questions from callers to appropriate departments
- Distribute client-partner and company related correspondence
- Perform other duties as assigned
As Quality Assurance Team Lead, You Have…
- A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered)
- At least 1-2 years of Quality Assurance experience
- At least one year of experience in a leadership, supervisory or coaching role
- Intermediate knowledge of MS Excel, MS Word and MS Office (required)
- The ability to type 30 WPM with accuracy
- Strong verbal and written communication skills, including good spelling and grammar skills
- The ability to work under time constraints and meet deadlines
- The ability to work in a fast-paced, hectic and always changing environment
- Excellent leadership, analytical and problem solving skills
- The ability to solve problems and offer suggestions in a positive, developmental manner
- The ability to make fair and consistent judgments and decisions
- The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics
- The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills
- Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
-
Supervisor Quality Assurance
2 days ago
Manila, National Capital Region, Philippines Dexcom Full time ₱1,200,000 - ₱2,400,000 per yearThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Quality Assurance Officer
1 week ago
Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱600,000 - ₱1,200,000 per yearThe Quality Assurance Officer ensures that the organization's platforms meet high standards of performance, security, usability, and compliance. The role covers testing, QA process implementation, and cross-team collaboration to enhance user experience and reduce risks from system failures and vulnerabilities.Lead and enhance quality assurance processes...
-
Lead Quality Assurance Analyst
4 days ago
Manila, National Capital Region, Philippines MEGAXCESS IT SOLUTIONS INC. Full time ₱900,000 - ₱1,200,000 per yearTheLead Quality Assurance (QA) Analystis tasked with creating tests to detect software issues pre-launch, identifying and analyzing bugs, documenting findings, developing and running tests, reporting results, and collaborating with developers to resolve program issues.DUTIES AND RESPONSIBILITIESReview and analyze system specification.Create clear and concise...
-
Quality Assurance Manager
4 days ago
Manila, National Capital Region, Philippines Fly Kitchen - Makati Full time ₱1,200,000 - ₱2,400,000 per yearOversee and manage the Quality Assurance Department to ensure compliance with company standards and regulatory requirements Develop, implement, and monitor quality systems, food safety programs, and GMP compliance across all production lines Lead investigations of product issues, customer complaints, and non-conformances, and implement corrective and...
-
Quality Assurance Analyst
4 days ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Full time ₱300,000 - ₱600,000 per yearJOB SUMMARY: The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...
-
Quality Assurance Analyst
2 days ago
Manila, National Capital Region, Philippines Lone Wolf Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm and...
-
Quality Assurance
2 weeks ago
Manila, National Capital Region, Philippines Feliciano Reyes & Seno Construction Corporation Full time ₱900,000 - ₱1,200,000 per yearFRS Construction is looking for a detail-oriented and experienced QA/QC Engineer to join our team. The successful candidate will be responsible for implementing and managing quality assurance and quality control procedures on our construction projects. You will ensure all work complies with company standards, project specifications, and relevant regulatory...
-
Quality Assurance Analyst
3 weeks ago
Manila, National Capital Region, Philippines Five9 Full timeOverviewJoin to apply for the Quality Assurance Analyst role at Five9Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...
-
Quality Assurance Auditor
4 weeks ago
Manila, National Capital Region, Philippines Southern Star Research Pty Ltd Full timeAbout The RoleReporting to the Head of Quality Assurance, you'll be responsible for:Lead and manage daily vendor qualification operations within the SSR QA team;Oversee vendor selection, assessments, and qualifications—including coordination with external auditors;Act as subject matter expert in internal forums and vendor-related meetings;Build strong...
-
Senior Quality Assurance Engineer
1 week ago
Manila, National Capital Region, Philippines CTTy Corporation Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a Senior Quality Assurance Engineer at BuiltaMart, you will play a crucial role in ensuring the quality and reliability of all platforms, contributing to the overall wellness of the organization. BuiltaMart is the leading online grocery platform in Metro Manila and is looking to expand soon.What you'll be doingDevelop and execute...