Quality Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱600,000 - ₱1,200,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement
  • Evaluate progress of Staff/Operators performance, quality, etc.
  • Conduct monitoring sessions and communicates changes, updates etc. based on client feedback
  • Monitor requirements and adhere on a daily/weekly/monthly basis
  • Conduct program education classes as directed by Management
  • Review quality assurance concerns with Team Leaders in a timely and effective manner
  • Respond to QA-related inquiries from Operations and corresponding Departments
  • Ensure that quality policies and procedures are communicated and followed
  • Troubleshoot low performing programs and provide suggestions for improvement
  • Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines
  • Complete all required reporting in a timely and effective manner
  • Finalize reports on audit updates and errors
  • Assist in setting QA guidelines to be implemented to existing employees and new hires
  • Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
  • Perform other duties as assigned

Requirements

  • Candidate must possess at least a Bachelors/College Degree
  • At least 2 years of work experience in the BPO setting as a Quality Analyst
  • Strong organizational, interpersonal and time management skills

    Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts
  • Knowledgeable in doing Root Cause Analysis
  • Has excellent & effective written and oral communication skills
  • Strong team player with a high level of professionalism and initiative
  • Willing and able to work on a shifting schedule and during holidays
  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel and Visio
  • Applicants must be willing to work in Ortigas/Cubao

  • Collections Quality Control Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Skyro Full time ₱600,000 - ₱1,000,000 per year

    Skyro is a fast-growing fintech company that aims to transform the financial services landscape in the Philippines by providing fair and accessible digital financial products. Our goal is to offer user-friendly lending solutions and make superior customer service and experience accessible to all sections of society. With a focus on promoting financial...

  • Senior Quality Professional

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBeeQuality Full time

    We are seeking a Quality Assurance Specialist to play a critical role in ensuring the highest level of service quality for our clients. This specialist will be responsible for developing and implementing quality assurance standards and processes, conducting regular audits to evaluate agent performance and compliance with established protocols, and providing...

  • Quality Assurance Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeQuality Full time ₱50,000 - ₱120,000

    Job Summary:We are seeking a Quality Assurance Specialist to collaborate with our Data Science and Machine Learning teams.The ideal candidate will have experience in developing manual and automated test designs, implementing CI/CD-integrated testing workflows, and executing model validation strategies.Key Responsibilities:Test Design and DevelopmentDesign...

  • Quality Assurance Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines ReliefWeb Full time $40,000 - $80,000 per year

    OrganizationAltamont GroupPosted 24 Jan 2025 Closing date 31 Jan 2026Quality Assurance Specialist (Remote)Altamont Group Is a Boutique Advisory Focused On Supporting The Humanitarian, Government, And Development Sectors Across Emerging And Emerged Economies. Our Team Has Over 45 Years Of Expertise InMonitoring, Evaluation, Research and Learning...

  • Quality Assurance Officer

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeconformity Full time ₱800,000 - ₱1,200,000

    Job TitleQuality Assurance Officer - Conformity and Standards Specialist

  • Quality Assurance Specialist

    6 days ago

    Makati City, National Capital Region, Philippines beBeeQuality Full time ₱150,000 - ₱250,000

    Job Title: Quality Assurance SpecialistJob DescriptionWe are seeking a Quality Assurance Specialist to join our team. The ideal candidate will be responsible for monitoring, evaluating, and auditing a sampling of inbound and/or outbound calls and other contact methods including chat and email.The successful candidate will report results of evaluations to...

  • Data Quality Expert

    7 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeData Full time ₱50,000 - ₱100,000

    About the RoleWe are seeking a Data Quality Specialist to join our team. The ideal candidate will have a deep understanding of data quality dimensions and root cause analysis.The successful candidate will be responsible for designing and implementing a validation framework, automating testing, triaging and resolving issues, monitoring and alerting, and...

  • Quality Assurance Specialist

    5 hours ago

    Makati City, National Capital Region, Philippines beBeeQuality Full time ₱6,000,000 - ₱8,000,000

    Job Title: Quality Assurance SpecialistAs a seasoned quality assurance specialist, you will play a pivotal role in ensuring the highest level of service quality for our clients.Responsibilities:Develop and implement quality standards and processes.Conduct regular audits to evaluate agent performance and compliance with established protocols.Identify areas...

  • BPO Quality Analyst

    23 hours ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $104,000 - $130,878 per year

    ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our...

  • Quality Assurance Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time $40,000 - $60,000 per year

    A quality assurance (QA) specialist ensures services meet established quality standards and performance goals. They achieve this by monitoring processes, inspecting products, and recommending improvements to enhance reliability and minimize defects. They are crucial for maintaining customer satisfaction and preventing costly issues.Key Responsibilities of a...