Customer Engineer

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Total Information Management Corp. Full time $40,000 - $60,000 per year

Job Summary:

The job primarily includes attending any server and storage (hardware and software) related issue for clients under maintenance contract with ATI. The engineer is also expected to perform Preventive Maintenance on a periodic or as need basis. Part of his preparation is to do training; be it formal or self-study. He or she may also be involved in a project implementation depending on his or her knowledge and skills. Accounts will be assigned under his or her care and will be responsible for whatever concerns or issues they might present.

Duties and Responsibilities:

  • Develop and maintain installation and configuration procedures.
  • Attend service calls for client with MA.
  • Identify, analyze and resolve any issues related to system, servers & storage.
  • Resolve server/storage issues by identifying root cause and then doing immediate remedial actions.
  • Formulate and implement corrective and preventive actions to avoid re-occurring any issues.
  • Involve in project implementation. Install, setup and configure server and storage.
  • Perform preventive maintenance.
  • Training and skills development.
  • Account oversight which includes parts inventory and address issue(s) and concerns

QUALIFICATIONS:

Education:

  • Computer Engineering
  • Electronics and Communications Engineering (ECE)
  • Computer Science/Information Technology

Experience:

  • At least 3-5 years of related working experience.

Skills & Competencies:

  • Knowledgeable in Windows Administration, configuration, managing and troubleshooting windows server.
  • Knowledgeable in virtual environment such as VMWare and Hyper-V
  • Knowledgeable in DELL, HP and IBM/Lenovo server and storage.
  • Experience in installation and managing Microsoft Windows Server or Redhat/CentOS

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