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HR Operations Analyst

2 weeks ago

Tanauan, Calabarzon, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

Responsibilities :

  • Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
  • Manage the quality of employee data in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
  • Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.
  • Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience.
  • Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses.
  • Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
  • Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally
  • Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
  • Support continuous improvement activities to further simplify and standardize processes
  • Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
  • Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
  • Initiating and leading process improvement projects to release capacity for the incoming new processes
  • Perform any other duties deemed reasonable and necessary by the business

Requirements

  • Knowledge of HR processes and exposure to a Shared Service Center environment
  • 2- 5 years of experiences within the HR field, preferably in a generalist role, with good understanding of PH HR practice, HR Operations responsibility and processes, delivering remote HR operational services with quality and efficiency
  • Ability to handle a high volume of employee contacts daily while maintaining a positive attitude
  • Ability to meet deadlines in a high-volume energizing environment where change is constant
  • Ability to work independently on complex non-standard queries/cases with limited guidance and ability to work in a team environment
  • Experience with HRIS systems such as Workday is a plus
  • Experience with help desk tool such as ServiceNow is a plus
  • Good knowledge on PH Payroll & Statutory Benefits to resolve employee enquiries
  • Ability to anticipate and understand customer needs and provide guidance
  • Good interpersonal and customer relationship skills to handle difficult and sensitive matters