
Senior ProcessExecutive-CDM/PV
1 week ago
Job Summary
The Senior Process Executive-CDM/PV will be responsible for managing and optimizing processes related to Avaya Voice Portal/IR. With a hybrid work model and day shifts the role requires a minimum of 3 years of experience. The ideal candidate will enhance efficiency in Research and Development and PV Case Processing contributing to the companys growth and societal impact.
Responsibilities
- Manage and optimize processes using Avaya Voice Portal/IR to enhance operational efficiency.
- Collaborate with cross-functional teams to ensure seamless integration of process improvements.
- Analyze and interpret data to identify trends and areas for improvement in process execution.
- Develop and implement strategies to streamline workflows and reduce operational costs.
- Provide technical support and guidance to team members on Avaya Voice Portal/IR.
- Ensure compliance with industry standards and regulations in all process-related activities.
- Monitor process performance and implement corrective actions as needed to meet targets.
- Document and maintain process workflows and standard operating procedures.
- Facilitate training sessions for team members to enhance their technical skills and knowledge.
- Coordinate with stakeholders to gather requirements and feedback for process enhancements.
- Conduct regular audits to ensure process adherence and identify areas for improvement.
- Support Research and Development initiatives by providing process insights and recommendations.
- Contribute to PV Case Processing by ensuring accurate and timely data management. Qualifications
- Possess strong technical skills in Avaya Voice Portal/IR with a minimum of 3 years of experience.
- Demonstrate experience in Research and Development and PV Case Processing is advantageous.
- Exhibit excellent analytical and problem-solving skills to drive process improvements.
- Display effective communication and collaboration skills to work in a hybrid model.
- Show proficiency in documenting and maintaining process workflows and procedures.
Certifications Required
Avaya Certified Implementation Specialist
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