Molino | Content Moderator Account | Non-Voice

4 days ago

Bacoor, Calabarzon, Philippines TaskUs Full time ₱24,000 - ₱325,600 per year

Requirements:

  • What exactly are we looking for? At least 1 year of BPO experience and with good English communication skills.
  • We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus
  • We're looking for someone who has strong verbal and written communication and comprehension skills.
  • We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
  • We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
  • If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good rewards, perks and benefits* are available for you

As a Teammate:

  • You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
  • You will filter content from the client's website.
  • You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
  • You will also manage and resolve customer complaints. You will identify and escalate priority issues.
  • You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
  • You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
  • You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
  • You must also participate in all Internal and External mandated training and/or seminars.
  • You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
  • You will also provide feedback to management concerning possible problems or areas of improvement.
  • You will also perform other duties as assigned by management.

Job Types: Full-time, Permanent

Pay: Php24, Php32,600.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Gym membership
  • On-site parking
  • Opportunities for promotion
  • Staff meals provided

Experience:

  • BPO/Call Center: 1 year (Required)

Work Location: In person

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