Technical Support Specialist

4 days ago

Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

Responsibilities:

  • Troubleshoot EV charger issues or escalate to manufacturers.
  • Communicate with customers and technicians via Five9 SoftPhone.
  • Track equipment performance and uptime; escalate as needed.
  • Follow up on open tickets with manufacturers, providers, and internal teams.
  • Achieve SLA targets for MTTA/MTTR, including urgent cases and VIP requests.
  • Engage in daily team stand-ups and collaborate effectively.
  • Consistently meet performance expectations and work objectives.
  • Work with internal and external teams to resolve tickets efficiently.
  • Complete additional tasks as assigned.

Qualifications:

  • Associate/Bachelor's degree, vocational training, or relevant certifications.
  • Fundamental understanding of electrical concepts (voltage, current, power).
  • Experience with wireless carriers, including troubleshooting, provisioning, and deactivation.
  • Experience with LAN/WAN, TCP/IP, VPNs, and OSI layer troubleshooting.
  • Excellent verbal and written communication skills.
  • Flexible to work shifts and hybrid schedules.

Benefits:

  • Monthly internet allowance
  • Performance incentives
  • Fun workplace with snacks, foosball, ping-pong, "beer-o-clock" & many more
  • Game nights
  • Internal learning and training programs
  • Regular team-building activities (virtual & in-person)
  • HMO coverage for you and your dependent

Company: Computer and Information Technology (Software)

Location: BGC, Taguig City | Hybrid | Dayshift

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Age?
  • Do you have a basic understanding of electrical concepts, including voltage, current, and power?

*

Do you have experience managing wireless carriers, troubleshooting and provisioning/deactivation?

*

Do you have experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?

  • Excellent verbal and written communication in English?
  • How much is your Expected Salary?
  • Amendable for 20,000-25,000 basic pay with benefits?

Education:

  • Junior High School (Required)

Experience:

  • Technical support: 2 years (Required)

Language:

  • English (Preferred)

Work Location: Hybrid remote in Taguig

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