AI Conversation Designer

3 days ago

Makati City, National Capital Region, Philippines WIZ Full time ₱1,200,000 - ₱2,400,000 per year

About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

As a CX designer, you'll be responsible for designing conversation flows, crafting precise bot responses for various scenarios or queries, and implementing them within our proprietary platform. Since the platform is object-oriented (drag-and-drop), coding is not required, but you'll need logical skills to strategize the scenario implementation.

Job Duties:

  • Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
  • Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
  • Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
  • Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
  • Work with clients to identify the text responses they require for the talkbot.
  • Create text responses designed to enhance user interactions with the bot.
  • Update and refine text responses according to customer feedback and interaction patterns.

Requirements:

  • Having an experience in chatbot design, conversation design, project manager, QA/UAT tester would be a great bonus.
  • Comprehensive training provided.
  • Proficiency in written and spoken English and Filipino.
  • Proficient in Chinese will be advantageous
  • Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.

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