cashier supervisor

The main objectives include ensuring the efficiency, discipline, and productivity of cashiers, while also delivering excellent customer service. Additionally, this position requires training subordinates and providing detailed instructions on how to assist customers effectively.

Job Functions:

Working Fund Management (0%)

• Release and distribute accurate working fund to each cashier: This is clear, but you could specify how often the funds need to be distributed (e.g., at the start of each shift).
• Liaise with the cashier/s that different cash denominations are supplied for effective cash transactions with customers: This is a good point. It might be helpful to clarify what "liaise" means here (e.g., "Ensure cashiers are supplied with appropriate denominations").
• Monitor, check and cash out working fund to the account team on a daily basis: This is clear but could specify who checks the funds (e.g., "Supervise and verify...").

Cashier Operations and Management (0%)

• Ensure POS device system of cashier/s is running and in good condition. Report and coordinate immediately to Information Technology Personnel on malfunction system to avoid low productivity: This is straightforward, but consider specifying the exact system checks (e.g., "Test the functionality of POS devices before shifts").
• Check regularly duty post of each cashier and ensure cashier/s are present to facilitate free flow of payment by customers: This is clear. You might want to mention how frequently checks should occur (e.g., "Monitor cashiers during peak hours").
• Prepare weekly schedule of each cashier and ensure adherence to the policies and procedures of the company: This is clear.
• Step in to resolves disputes between cashier and customer over transactions with diplomatic approach in good judgement in the interest of the company: Good, but rephrase for clarity: "Step in to resolve disputes between cashiers and customers, using a diplomatic approach and good judgment."
• Assist cashiers on promotional and senior citizens discount: Clear, but you could mention if there's a protocol for how to apply these discounts or how to ensure cashiers are correctly trained on this.
• Prepare and request cashier/s supplies on a monthly basis: Clear, but could specify the types of supplies (e.g., paper, pens, change).
• Inform superior any suspicious activities related to finances and shop items or prompt attention: Needs rephrasing for clarity: "Inform your supervisor immediately of any suspicious activities related to finances or shop items."
• Train new and old cashier/s on proper implementation of CRM program and FSP: Clear, but specifying the training method (e.g., on-the-job training or workshops) could be helpful.

Bank Transactions

• Assist bank personnel on their monthly bank maintenance: This is fine, but you could clarify the type of assistance needed (e.g., "Assist with cash deposits or withdrawal verification").

Treasury Department Transaction (0%)

• Submit to treasury department total working fund of each cashier on a daily basis: Clear, but you might want to specify the format or method of submission (e.g., "Submit a daily report via email").

End of the Day/Closing of Cash Register (0%)

• Cross-check account balance and records of each cashier at the end of their shift to ensure that items bought are in line with the total amount recorded: This is clear but could include more specifics about the cross-checking process (e.g., "Verify receipts and cash amounts against POS records").
• Prepare observation report related to error, discrepancies, and shortages of cashier/s: Clear, but you may want to add "Report" before "observation report" for clarity.
• Ensure the work environment is clean and hygienic in accordance with the image of the organization as perceived by the customer: Clear and concise.
• Process clearing of POS to each cashier in the absence of the SOAM or SOM: This is clear but could include more specifics on what "clearing of POS" entails (e.g., closing out registers, generating reports).

Performance Management

• Monitor Cashier Accuracy: Keep track of transaction errors and cash discrepancies.
• Customer Satisfaction: Measure performance through customer feedback, especially regarding interactions with cashiers.
• Provide Training: Ensure ongoing development and skill building for cashiers.
• Conduct Regular Reviews: Conduct periodic performance reviews, either quarterly or annually, to evaluate achievements, challenges, and set goals for improvement.