CSR/Live Seller Team Leader

2 days ago

Valenzuela Metro Manila, Philippines Trade Mate Distribution Inc. Full time ₱900,000 - ₱1,200,000 per year
KEY RESPONSIBILITIES:
  • Supervise and mentor the CSR and Live Seller team to ensure top performance.
  • Monitor customer inquiries, feedback, and order issues, ensuring fast resolution.
  • Plan and execute live selling schedules, promos, and campaigns.
  • Analyze sales data and customer insights to create strategies that drive conversions.
  • Coordinate with marketing and e-commerce departments for product promotions and online visibility.
  • Maintain a positive and professional customer relationship experience across all platforms.
QUALIFICATIONS:
  • Bachelor's Degree in Marketing, Business Administration, or any related field (preferred but not required).
  • At least 2–3 years of experience in customer service, e-commerce, or live selling operations.
  • With leadership experience handling a small to medium-sized team (CSR and live sellers).
  • Strong knowledge of e-commerce platforms (Shopee, Lazada, TikTok Shop, Facebook Live, etc.).
  • Excellent communication and interpersonal skills — can coach, motivate, and manage performance.
  • Goal-driven and analytical mindset — can monitor team KPIs, conversions, and customer satisfaction.
  • Organized and detail-oriented, with the ability to handle multiple tasks under pressure.
  • Proficient in using spreadsheets, chat tools, and order management systems.
  • Creative in implementing sales strategies and engagement activities to boost online presence and sales.
  • Willing to work on shifting schedules, weekends, or holidays if required.

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