Member Support Assistant

Inspire Health. Support Global Wellness.

Turn your passion for wellness into a career that connects you with a worldwide community. From answering fitness questions to supporting digital experiences, you'll play a vital role in empowering healthier lives without ever leaving the Philippines. Take your career to the next level while helping others reach theirs.

What You'll Be Doing

Be part of our client's team as a Member Support Assistant, where you'll provide timely and professional customer service across email, chat, and social media. You'll ensure members feel supported, resolve inquiries with care, and help maintain the reputation of one of the world's leading fitness communities.

The Essentials of the Role

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Permanent WFH

Why You'll Love This Opportunity

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Permanent WFH arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Day shift schedule with fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (View programs here)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Team

• At least 1 year of customer service experience
• 6-12 months of social media support experience
• Strong communication skills to represent global fitness brands across social platforms
• Excellent verbal and written communication skills to interact with customers, team members, and stakeholders
• Good interpersonal skills to build positive relationships with colleagues
• Ability to multitask and manage priorities effectively

Your Day-to-Day Impact

• Respond to email, chatbot, reasonable directions provided by the companand Direct Message (DM) inquiries across multiple brands and social media channels
• Provide current and relevant product information to members
• Provide general guidance and support on health and fitness
• Address payment queries, disputes, refunds, and cancellation requests
• Investigate and manage fraudulent sales
• Troubleshoot, report, and test app errors and bugs affecting functionality and user experience
• Test new updates and provide feedback to the product team
• Liaise with the Development Team to report and investigate issues
• Liaise with the Content Team for specialized inquiries, including exercise-specific questions
• Monitor brand and trainer accounts in real time across all relevant social media platforms
• Moderate posts and comments from the community and the public
• Respond to reviews, tags, and Page posts
• Manage the reputation of the brand and trainers
• Engage with the Marketing, Engineering, and Product Teams by providing feedback and communicating efficiently for timely resolutions
• Maintain awareness of social media trends, hot topics, and viral campaigns to manage risks and identify opportunities
• Monitor and respond to online media presence including blog comments, forum discussions, app reviews, and feedback
• Assist in developing and maintaining operational procedures and guidelines for Member Support
• Perform tasks as requested by the Member Support Manager and Team Leader
• Carry out any othery

About the Client

Our client is a world-leading fitness app that has transformed the lives of millions of women from Sydney to Singapore to San Diego. Founded on the belief that fitness empowers confidence and well-being, Sweat offers over 60 programs and 13,000 workouts designed by women, for women. With availability in 145 countries and eight languages, their platform provides everything from strength training and yoga to pregnancy and post-pregnancy workouts-backed by science, top trainers, and a global community. At Sweat, fitness meets empowerment, and every member has the support to achieve their goals anytime, anywhere.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra