Customer Service Associate

2 weeks ago

Manila, National Capital Region, Philippines DUOTECH PTE. Full time ₱80,000 - ₱120,000 per year

About Us:

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees in more than 30 offices worldwide.

As part of a global network, we operate brands across various locations, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We support trading and investment companies in the financial technology sector. Our team is expanding, as we currently handle global accounts and are aiming to provide 24/7 support. The Philippines team is an extension of our teams in Taiwan and Malaysia.

What We Do:

We combine innovative thinking with unmatched industry expertise to deliver end-to-end data-driven solutions in cloud services, cybersecurity, IT consultancy, and other support services. We're committed to providing bespoke solutions that meet our clients' needs and goals.

What You Can Expect:

  • Career Growth
    – Join a pioneering account and unlock your full potential while working with dynamic individuals.
  • Competitive Salary
    – We value your hard work and offer a fair wage for your efforts.
  • Positive Working Environment
    – Our goal is to create a workplace where you feel motivated and proud to contribute.
  • Work-Life Balance
    – We prioritize the wellness of our employees and ensure a fulfilling and enjoyable work experience.

Company Perks:

  • HMO on Day 1
  • Non-taxable allowances (Rice, medical, clothing, and laundry allowances)
  • Free coffee and snacks
  • Employee Referral Program

Job Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly and effectively to customer inquiries through various channels (live chat, phone, email, and social media).
  • Address and resolve customer complaints amicably.
  • Possess comprehensive knowledge of our products to provide accurate information to clients.
  • Keep detailed records of customer interactions, transactions, comments, and complaints.
  • Coordinate with colleagues as needed to resolve customer issues.
  • Provide feedback on the efficiency of customer service processes.
  • Ensure customer satisfaction and provide top-notch support.
  • Go the extra mile to resolve client inquiries.
  • Handle technical, troubleshooting, and trading-related issues for platforms like MetaTrader 4 and MetaTrader 5.
  • Take ownership of tasks and show proactivity.
  • Be flexible with working hours, including weekends as required.

Skills and Experience:

  • Fluent in English; multilingual skills are a plus.
  • Strong decision-making skills are an advantage.
  • Experience in financial services (FX/CFDs) is preferred.
  • Ability to stay calm and composed under pressure.
  • Customer service experience is highly desired.
  • Availability to work in various shifts, including nights and weekends.
  • Must have full working rights and be willing to work onsite daily.

Why Join Us?

We believe in fostering a true sense of teamwork. If you're looking for a structured, supportive environment to grow and make an impact, this opportunity is perfect for you.

Ready to take the next step? Click the "Apply Now" button to connect with us or email me at to refer someone who might be a good fit.

We look forward to welcoming you to our team

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