Front Office Staff

5 hours ago

Legaspi Village P, Philippines Charter House Full time

QUALIFICATIONS:

URGENT HIRING CAN START IMMEDIATELY

-Fresh Graduate / 1year customer service experience preferred

-Excellent oral and written communication skills

-Friendly phone manner a must

-Willingness to work nights, weekends and holidays

-Familiarity with the hospitality industry a plus-Ability to pass background check

-Willingness to maintain confidentiality

**Kindly submit your ORIGINAL RESUME / CV **

Job description*

  1. Responsible for room reservations through online booking or walk-in.

  2. Responsible for checking guests in and out, issuing of keys.

  3. Responsible for handling front office reception and administration duties, including greeting guests and handling company inquires.

  4. Answers incoming calls.

  5. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

  6. Places outgoing calls.

  7. Receives guest messages and deliver the same to the guest.

  8. Logs all wake-up call requests and performs wake-up call services.

  9. Provides information about hotel services to guests.

  10. Understand the telephone operator board or PBX switchboard operations.

  11. Provides paging services for hotel guests and employees.

  12. Knows what action to take when an emergency call is required.

  13. Assists in reporting telephone equipment or service complaints and problems.

  14. Following telephone etiquette.

  15. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

  16. Open and close telephone functionality on the hotel front office software.

  17. Knowledge of centralized telephone systems. Skills in the operation of telephone equipment. Skills in dealing diplomatically with the public under stressful conditions. Knowledge of personal computers and methods of updating databases.

  18. Must be able to speak and understand the primary language used by the guests who visits the hotel.

  19. May also have to work in adverse weather and may be required to lift heavy objects, bend, stoop, kneel or stand.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Work Location: In person

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