Front Desk Receptionist

The Front Desk Receptionist is the first point of contact at Adarna Medical Aesthetics—responsible for welcoming patients with calm professionalism, coordinating bookings efficiently, and ensuring a seamless clinic experience from entry to exit. This role is critical in maintaining the clinic's commitment to excellent service, patient privacy, and brand integrity.

Key Responsibilities:

Patient Interaction & Service:

• Warmly greet clients upon arrival with professionalism and courtesy.
• Manage daily bookings, cancellations, and follow-ups via phone, Viber, Instagram, and Facebook.
• Respond to client inquiries with accurate information about treatments, availability, and protocols.
• Assist in client intake, consent forms, and pre-treatment reminders.
• Handle concerns, delays, or special requests with grace and good judgment.

Administrative & Operational Duties:

• Maintain and organize appointment schedules using digital booking platforms.
• Ensure all client records are complete, updated, and handled with strict confidentiality.
• Prepare daily and weekly reports (patient volume, sales, feedback).
• Monitor and log front desk inventory (forms, brochures, supplies).
• Coordinate with therapists and the Medical Director to ensure schedule efficiency and readiness.

Clinic Workflow Support:

• Relay important client notes or preferences to the appropriate team member.
• Assist with operational tasks such as payment processing, issuing receipts, and handling clinic promos.
• Maintain the cleanliness and calm appearance of the reception area at all times.
• Contribute to in-clinic marketing efforts such as event invites, upselling, and service inquiries.

Job Type: Full-time

Important:

To review and proceed with your application, You must submit your updated resume with current Photo and Contact Details to: jobs @ adarnaclinic dot com (edit email accordingly)