Business Solutions Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Microgenesis Full time $70,000 - $120,000 per year

Position Summary

We are seeking a visionary and results-driven Business Solutions Management for Services to lead the development, deployment, and lifecycle management of the service offerings of Microgenesis. This role requires a balance of strategic thinking, creativity, market insight, and operational execution. This role will define and enhance service offerings for the various products of Microgenesis such as IT infrastructure (servers, storage solutions, network equipment, data center solutions, software deployments, etc.), as well as develop and enhance the Managed IT Services offerings, while collaborating across departments to ensure product-market fit, delivery capability, and revenue achievement.

Responsibilities

  • Strategy & Planning:
    You'll be responsible for developing the overall vision and strategic plan for the company's products and services. This includes identifying market needs, creating new product ideas and pricing models, and ensuring all plans support the company's sales and growth goals.
  • Product Development:
    You'll translate market insights into well-defined service packages, including all technical and commercial details like scope of work, service-level agreements (SLAs), and delivery methods. A crucial part of this is evaluating new technologies and making recommendations to keep the offerings competitive.
  • Commercial Management:
    You'll manage the business side of the products, which includes developing pricing strategies, creating cost models, and tracking product-specific revenue and sales targets. You'll also handle vendor and partner relationships, negotiating contracts and pricing to support the product portfolio.
  • Sales & Marketing:
    You'll act as a key liaison for the Sales and Marketing teams. This involves creating materials like product playbooks and templates to help sales close deals, as well as developing go-to-market strategies and marketing plans to generate customer interest and leads.
  • Operations & Improvement:
    You will ensure all teams—from pre-sales to post-sales—are aligned to deliver a high-quality, sustainable service. You'll also continuously monitor and improve the processes for product development, rollout, and lifecycle management.
  • Leadership & Collaboration:
    You'll work closely with various teams, mentor junior colleagues, and provide regular reports and insights to senior leadership on product performance and pipeline status.

Qualifications

  • Bachelor's Degree in Marketing or Product Management, Bachelor's Degree in Information Technology, other Business Courses, or related field; MBA or relevant Master's degree preferred.
  • At least 5 years of experience in IT services/product management, with 4 years in a leadership capacity in an IT Systems Integrator or MSP environment.
  • Strong commercial acumen with experience in developing cost models, pricing strategies, and contract structures.
  • Demonstrated experience collaborating with cross-functional teams including sales, engineering, and marketing.
  • In-depth understanding of IT infrastructure components (servers, storage, networking, cloud, etc.) and managed services delivery frameworks.
  • Experience managing vendor partnerships and service contracting.
  • Strong analytical and presentation skills.
  • Excellent verbal and written communication skills.

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