IT Analyst

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About the Role:

The Automation Governance Analyst plays a critical role in driving this transformation by providing expert guidance, hands-on support, and promoting best practices in the use of automation platforms. This role ensures that automation efforts align with the company's digital strategy and business objectives, enabling sustainable and secure innovation across the organization.

Scope of Work/Responsibilities

Governance Framework Development

•Develop, refine, and implement governance frameworks, policies, and playbooks for Power Platform, ServiceNow, RPA and other supported automation tools.

•Help define and document roles, responsibilities, and processes for solution lifecycle management, including demand management, onboarding, review, and retirement.

Compliance & Risk Management

•Ensure all citizen-developed solutions comply with the company's IT security guardrails, data protection standards, and regulatory requirements.

•Integrate automated governance checkpoints and controls within the Power Platform environment.

•Conduct risk assessments and recommend mitigation strategies for citizen-developed solutions.

Training & Capacity Building

•Develop and deliver training materials and workshops on governance best practices for citizen developers and Digital Champions.

•Provide guidance and support to staff on compliance, documentation, and governance processes.

Quality Assurance & Monitoring

•Set up monitoring dashboards and reporting mechanisms to track compliance, adoption, and solution quality.

•Review and approve citizen-developed apps and automations prior to deployment.

•Maintain a registry of approved solutions and their governance status.

Reporting & Continuous Improvement

•Collect feedback from stakeholders, including end users and citizen developers, to improve governance frameworks and processes.

•Stay updated on Power Platform / ServiceNow / RPA governance features and industry best practices; recommend enhancements as needed.

Requirement and Qualification (Education & Work Experience)

Education and Work Experience

•Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.

•Minimum 5 years of professional experience in IT governance, automation, or digital transformation projects.

•Experience implementing governance frameworks for automation platforms (Power Platform, ServiceNow, RPA) in large organizations

Technical Knowledge

•Deep understanding of governance, risk, and compliance for digital platforms and automation tools.

•Expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI), ServiceNow, and Robotic Process Automation (RPA) technologies.

•Knowledge of solution lifecycle management, data protection, security standards, and regulatory requirements.

•Familiarity with process mining, workflow automation, and citizen development models.

Soft Skills

•Excellent communication and facilitation skills for training, stakeholder engagement, and policy development.

•Strong analytical and problem-solving abilities.

•Ability to work collaboratively with cross-functional teams and influence senior stakeholders.

•Adaptability, attention to detail, and a proactive approach to risk management.

•Coaching and mentoring skills.

Tools / Software

•Microsoft Power Platform (Power Apps, Power Automate, Power BI).

•ServiceNow platform (workflow, automation, reporting modules).

•RPA tools (e.g., Power Automate, Automation Anywhere).

•Collaboration and documentation tools (e.g. Microsoft Teams, SharePoint).

•Project management tools (e.g., MS Project, Planner).

Certification (if applicable)

•Microsoft Certified: Power Platform Fundamentals (PL-900) – required.

•ServiceNow Certified System Administrator or Implementation Specialist – preferred.

•RPA certification (UiPath Certified Professional, Automation Anywhere Certified, or Blue Prism Developer) – preferred.

•Certifications in IT Governance, Risk Management, or Compliance (e.g., COBIT, ITIL, ISO/IEC – an advantage.