E-commerce Operations Specialist

5 hours ago

Cubao, National Capital Region, Philippines CARLCARE SERVICE PH INC. Full time ₱400,000 - ₱600,000 per year

Job Summary:

The E-commerce Operations Specialist is responsible for managing and optimizing online store operations on platforms such as Shopee, Lazada, and other e-commerce channels. This role ensures smooth daily operations, maximizes sales performance, and provides an excellent shopping experience for customers.

Key Responsibilities:

  • Manage day-to-day operations of e-commerce stores, including product listings, pricing, and promotions.
  • Upload new products and optimize product titles, descriptions, and images.
  • Monitor inventory levels and coordinate with warehouse or supply teams to ensure stock availability.
  • Plan and execute promotional campaigns and participate in platform events (e.g., flash sales, double-day sales).
  • Handle store backend operations, including voucher setup, bundle offers, and price adjustments.
  • Track and analyze sales performance, generate reports, and recommend improvements.
  • Collaborate with customer service to ensure timely responses to buyer inquiries and resolve issues.
  • Work with marketing and design teams to align campaign materials and platform banners.
  • Monitor competitors' activities and provide suggestions to improve store competitiveness.

Requirements:

  • Experience working with e-commerce platforms such as Shopee and Lazada.
  • Knowledge of product listing, promotions, and store management.
  • Basic skills in sales data analysis and report generation.
  • Strong communication and teamwork abilities.
  • Ability to manage inventory and coordinate with warehouse/supply teams.
  • Detail-oriented, responsible, and able to work independently.
  • Proficient in Excel and common e-commerce tools.
  • College degree preferred.

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