SCommerce - Dispute Analyst

1 week ago

Manila, National Capital Region, Philippines Shopee Full time ₱600,000 - ₱1,200,000 per year

Job Description

  • Assist in managing FBS disputes on behalf of sellers on time.
  • Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.
  • Ensure accurate and appropriate responses to disputes.
  • Assist in RO Creation
  • Assisting OSG concerns via IHT and tracker.
  • Escalations via email across SBS shops and other stakeholders
  • To consolidate all switching orders with the corresponding SKU for reconciliation purposes

Requirements

  • At least college level (undergraduate/graduate)
  • Strong computer skills required
  • Proficiency in MS Office and Google Docs preferred
  • Experience in disputes or payments industry is preferred
  • Good communication skills
  • Detail-oriented and results-driven
  • Ability to resolve conflict
  • Ability to analyze information, think through difficult problems, and make critical decisions based on limited information

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