Technical Writer | IT Systems

Write the Language That Streamlines Global Mortgage Technology

Contribute to one of the U.S. mortgage industry's most awarded innovators, known for its cutting-edge digital platforms and high-performing teams. You'll translate technical systems into precise, user-friendly materials that enhance transparency and operational flow. Here, your documentation doesn't just inform-it drives transformation, enabling thousands of professionals to work smarter, faster, and with greater accuracy.

Job Description

As a Technical Writer, you'll create documentation that brings order, clarity, and usability to complex IT environments while collaborating across departments to ensure every process, manual, and policy empowers users and aligns with global standards.

Job Overview

Employment type: Full-time

Shift: Night shift, weekends off

Salary: PHP 75,000

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Information Technology, Technical Communication, or a related field
• Minimum of 5 years' proven experience in technical writing and editing within an IT or software environment
• Proven skill in documenting systems, processes, and software for clarity and consistency
• Strong ability to analyze, understand, and document business processes and workflows
• Proficient in Microsoft Office Suite, with advanced skills in document formatting and presentation
• Excellent written and verbal communication skills, able to simplify complex information for diverse audiences
• Detail-oriented with strong research, analytical, and problem-solving abilities
• Experienced in audience analysis and content organization, ensuring clarity and consistency across teams
• Effective collaborator and communicator with proven ability to engage stakeholders and gather information through interviews and meetings
• Capable of preparing and distributing accurate meeting notes, process guides, and documentation promptly
• Highly adaptable, proactive, and organized, able to manage multiple projects in a fast-paced, agile environment
• Strong customer service orientation and commitment to maintaining professional relationships
• Willing to work onsite on a night shift schedule

Your Daily Tasks

Strategy and Planning

• Liaise with department heads and end users to define and identify business procedures.
• Establish documentation needs for hardware/software and present ideas in user-friendly language.
• Analyze IT project requirements to determine types of documents needed.
• Collaborate with staff to collect and interpret technical information; conduct research into issues as required.
• Ensure final documents are usable, high quality, and aligned with company branding.
• Research, evaluate, and recommend new documentation methods to improve processes.

Operational Management

• Plan, design, research, write, and edit a range of documents, including user guides, manuals, technical specifications, training materials, user policies, and proposals.
• Edit written documentation to create unified and consistent support documents.
• Ensure accuracy of data updates from process owners and report deficiencies. Validate reports before sending to leadership.
• Establish, communicate, and maintain documentation standards; ensure all documents are current and active.
• Maintain the IT library.
• Provide material support for audit responses.

About the Client

Empowering Mortgage Professionals Through Streamlined Technology

Our client is a leading force in the U.S. mortgage industry, delivering innovative lending solutions designed to simplify the home financing process. With a focus on technology, efficiency, and customer service, they partner with teams nationwide to provide resources, tools, and support that enable professionals to excel. They are committed to fostering a culture of collaboration, innovation, and continuous improvement.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra