Store Manager

2 days ago

Cebu City, Central Visayas, Philippines Island Souvenirs, Inc. Full time ₱1,200,000 - ₱3,600,000 per year
Job Title: Store Manager
Job Summary

The Store Manager is responsible for overseeing store operations and leading the sales team to achieve sales targets, deliver excellent customer service, and ensure smooth store performance. This role manages people, processes, and resources while upholding the company's brand standards. The position works closely with the sales staff to maximize customer satisfaction and profitability, while ensuring compliance with company policies and operational standards.

Duties and Responsibilities

Sales & Customer Service

  • Lead the sales team in achieving daily, weekly, and monthly sales targets.
  • Implement sales strategies and promotional activities to drive revenue.
  • Ensure consistent delivery of excellent customer service and handle escalated customer concerns.
  • Monitor competitor activities and provide insights to improve store performance.

Store Operations

  • Oversee day-to-day store operations including cash handling, inventory management, and merchandising.
  • Ensure proper stock levels, timely replenishment, and attractive product displays.
  • Maintain store cleanliness, orderliness, and adherence to safety and operational standards.
  • Prepare sales and operational reports for management review.

People Management & Leadership

  • Supervise, motivate, and develop sales staff to achieve performance goals.
  • Conduct staff scheduling, task delegation, and daily briefings.
  • Provide coaching, training, and performance evaluations for the sales team.
  • Foster a positive work culture focused on teamwork, accountability, and customer satisfaction.

Financial & Administrative

  • Monitor and control operating expenses in line with business objectives.
  • Ensure accurate and timely cash, credit card, and sales reconciliations.
  • Safeguard company assets and enforce compliance with policies and procedures.
Qualifications
  • A graduate of any 4-year program course preferably Bachelor's degree in Business Administration, Marketing, or related field
  • Minimum 3 years of retail or sales management experience.
  • Strong leadership, organizational, and people-management skills.
  • Proven ability to achieve sales targets and manage operations effectively.
  • Excellent communication and customer service skills.
  • Proficiency in MS Office and familiarity with POS systems.
Core Competencies
  • Leadership and team motivation
  • Sales-driven and results-oriented
  • Strong problem-solving and decision-making skills
  • Customer-focused mindset
  • Adaptability and ability to handle multiple priorities

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