Collection Specialist

1 day ago


Cebu City, Central Visayas, Philippines 0d8c9436-3da6-461a-9d1c-7a920e939a4e Full time ₱300,000 - ₱500,000 per year

Collection Specialist

Night Shift | P30,000 per month

Total vacancies for this job title: 1

Location: 9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo 6000, Cebu City

Job Type: Full-Time

Work Setup: Hybrid after 6 months

Responsibilities:

● Take a client-facing role and handle invoices and payments-related inquiries in the Salesforce ticketing system.

● Manage the status of accounts and balances for all customers worldwide and meet monthly/quarterly collection goals.

● Manage collections and bad debts, including dunning letters, communication with clients, and applying payments to invoices.

● Monitor and analyze customer payment patterns to identify potential payment issues and opportunities to improve the collection process.

● Support bad debt reports.

● Proactively contact and follow up with clients to obtain payment processing in a timely manner.

● Meet and develop collection-related KPIs/SLAs.

● Communicate internally with relevant departments to understand and resolve payment delays and billing queries.

● Assist in the creation and optimization of processes and procedures.

Requirements:

● Billing background 1-2 years of experience.

● Fluent in English.

● Bachelor's degree in a related field (an advantage).

● Previous experience with Salesforce (an advantage).

● Customer-oriented mindset.

● Ability to work independently and handle various priorities in a fast-paced environment.

● High level of quality awareness, accuracy, and attention to detail.

● Previous experience with proficiency in Microsoft Excel/Google Sheets.

● Strong communication, organizational, and problem-solving skills.



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