Implement Analyst III

Overview
The Implementation Analyst III manages the configuration and deployment of Front Office solutions for enterprise clients. In this role, the Implementation Analyst III will be responsible for translating complex business requirements into scalable system configurations, ensuring high-quality implementation outcomes, and driving innovation through automation and process optimization.

Responsibilities

• Lead and manage end-to-end Front Office solutions configuration of systems to meet client-specific business requirements.
• Collaborate with cross-functional teams to gather, document, and translate complex business requirements into scalable and optimized configurations.
• Maintain deep understanding of Front Office platform capabilities and configuration rules to ensure best practices and compliance.
• Oversee data migration and integration tasks, ensuring accurate setup and synchronization across systems.
• Design and execute test plans and validation protocols to ensure quality standards are met for each implementation phase.
• Performs audit and quality checks of configuration work completed by the configuration team members and partner teams.
• Identify root causes of defects or inefficiencies and drive continuous improvement initiatives.
• Ensure compliance with internal SOPs and external regulatory requirements where applicable.
• Develop, implement and maintain automation tools and scripts to streamline repetitive implementation tasks and reduce human error.
• Recommend and pilot new technologies or process enhancements to increase implementation efficiency and scalability.
• Build reusable asset (e.g., templates, scripts, automated test cases) to reduce configuration timelines.
• Serve as a subject matter expert for innovation-driven initiatives and help coach teams on adoption.
• Act as lead implementation resource on complex or high-profile client projects.
• Provide mentorship and guidance to IA I and IA II and Implementation team members.
• Partner with product, engineering, consulting, support and customer success teams to resolve issues, align on configuration standards, and deliver consistent outcomes.
• Communicate implementation progress, risks, and mitigation strategies to internal and external stakeholders.
• Create and maintain thorough documentation of implementation steps, configuration decisions and quality results.
• Generate reports on implementation performance metrics, automation efficiency gains, and defect trends.
• Contribute to internal knowledge bases and training materials to support team growth and knowledge sharing.

Qualifications
REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's degree in information technology, Computer Science, Business Administration major in Management Information Systems (MIS) or a related field is required.
• Exceptional written and verbal communication skills include documentation, reporting and client-facing communication.
• Excellent stakeholder management skills across technical and non-technical teams.
• Comfortable facilitating client workshops, solution design sessions, and implementation reviews.
• With 3 years expertise in System Configuration (e.g., CRM platforms, booking/reservation systems, client onboarding platforms, etc.) data mapping and process modeling.
• With 2 years' experience with workflow automation platforms and scripting for process optimization.
• Skilled at gathering, analyzing, and translating business requirements into technical deliverables.
• Proficient in quality assurance best practices, test plan creating, UAT coordination, and defect tracking.
• Familiarity with API integration, data migration methodologies and tools.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• With experience in utilizing Salesforce as a CRM and its workflow.
• With 2 years' experience with scripting such as SQL, Python, Power Bi and Excel
• Ability to conduct root cause analysis and drive corrective/preventive actions.
• Proven ability to lead complex implementation projects with minimal oversight.
• Ability to train and mentor junior team members and lead configuration best practices.
• Strong interpersonal skills and ability to work cross-functionally in a fast-paced environment.
• Demonstrated experience in identifying and implementing automation opportunities within configurations and quality processes.
• Experience creating reusable assets such as configuration templates, automated test scripts, or SOPs.
• Passion for adopting new technologies and contributing to the evolution of implementation methodologies.
• Must be willing to work in a fixed night shift schedule.
• Must be flexible in terms of work arrangement (WFH, WIO or Hybrid setup)

Preferred Knowledge/Skills/Abilities

• System Configuration Expertise
• Process Automation & Optimization
• Quality Assurance & Testing Proficiency
• Business Requirements Analysis

Salary And Benefits
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees .